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Why is there such a huge ticket queue?

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3 years ago#1
I've logged maybe one or two tickets since June of 05. Very, very rarely do I get a problem that's actually gamebreaking, and it's usually fixed by just disabling an addon or something.

Everytime I've tried just logging a ticket for an issue, the wait is always over three days, so I just end up screwing the ticket and tinker with it myself until it's fixed. Whyyy is the wait time always so long? Do people log tickets for the most mundane things? Do people log tickets just to talk to GMs or something? I can't imagine why there would be soooo many tickets allll the time.
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It's my money and I NEED IT NOW!!
3 years ago#2
Blizz drastically cut back their customer support a few months ago. That combined with glitches in the new expansion you can expect a long wait.
3 years ago#3
The ticket times are bugged, you dont actually have to wait for that long.
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Official Lightsword & Bowshieldgun of the MH3U Board.
Gamertag: Sabram PSN: Sabram
3 years ago#4
I submitted one earlier that said it would be 4 days but I chatted with a GM less then 2 hours later about it.
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