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Why is there such a huge ticket queue?

#1BigBoss2021Posted 10/4/2012 7:44:12 PM
I've logged maybe one or two tickets since June of 05. Very, very rarely do I get a problem that's actually gamebreaking, and it's usually fixed by just disabling an addon or something.

Everytime I've tried just logging a ticket for an issue, the wait is always over three days, so I just end up screwing the ticket and tinker with it myself until it's fixed. Whyyy is the wait time always so long? Do people log tickets for the most mundane things? Do people log tickets just to talk to GMs or something? I can't imagine why there would be soooo many tickets allll the time.
It's my money and I NEED IT NOW!!
#2Liquid BikePosted 10/4/2012 8:12:04 PM
Blizz drastically cut back their customer support a few months ago. That combined with glitches in the new expansion you can expect a long wait.
#3SabramPosted 10/4/2012 8:17:07 PM
The ticket times are bugged, you dont actually have to wait for that long.
Official Lightsword & Bowshieldgun of the MH3U Board.
Gamertag: Sabram PSN: Sabram
#4GenTRPosted 10/4/2012 9:32:27 PM
I submitted one earlier that said it would be 4 days but I chatted with a GM less then 2 hours later about it.