Game crashing at main menu

#1Doovet179Posted 7/11/2013 10:06:22 AM
I recently picked up Infinite, having loved the first two games I was pretty excited!

So I took the brand new disc out the box and straight into my 360 and installed it to my HDD. The game asked me to update, so I did. Then everything started going wrong!

The game froze on the brightness config. I rebooted and tried again, got to the main menu, had a quick look at the options, crashes!

I checked the disc over and its immaculate. I tried removing the game from my HDD and reinstalling. Crashes persist. Then I tried it without it installed at all, deleted the game and all its content from my HDD, cleared my cache, managed to select new game, crashes.

I basically can't even start playing the game without it crashing!

Is there anything I can do to fix this???

Many thanks!
#215643Posted 7/11/2013 1:45:46 PM
Can you get it exchanged? Surely a new disc will work. You are Shirley, right?
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Always have something to look forward to. What I'm looking forward to: GTAV
#3sakurayulePosted 7/13/2013 8:43:34 AM
Yup, there's a fix.

This game freezes for anyone who has a corrupted Gamer Profile.

1) Delete (or move to a usb drive) your Gamer Profile.
2) Restart your Xbox
3) Recover your gamertag from Microsoft (not from your USB drive; make sure that is unplugged if you moved it to one)
4) Try playing the game.

Boom, fixed.
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\_(ツ)_/
#4Doovet179(Topic Creator)Posted 7/20/2013 6:24:39 AM
I did exchange the disc for a new one, but it made no difference.

However!

I tried those steps you explained and it works!

Thank you so much!!!
#5Doovet179(Topic Creator)Posted 7/20/2013 6:50:39 AM
Well it did work...

Now it just crashes in the opening cutscene... :(