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Lost all my Virutal Console/WiiWare Purchases

#1LoudawgPosted 11/19/2012 7:00:46 PM
The long, drawn out, sob story... feel free to laugh at me, sympathize, share my pain, or not care at all:

I bought over $300 (probably more like $500+) of Virtual Console games on my Wii system that was registered to me through my Club Nintendo Account. After I heard that you could play your VC/WiiWare games on the Wii U, I cleared my system information from my Wii and sold it to someone on Ebay several months ago.

I just bought the Wii U and set up a new Nintendo ID and successfully linked it to my Club Nintendo ID. Using my Club Nintendo ID on the site, I can see all of my past purchases fine, there must be like 50+ games there for Genesis, TurboGrafx, WiiWare, etc. However when I go into the Wii Menu of the Wii U, there is no option to redownload my games. I understand now that Wii Shop Purchases are tied to the console, which is stupid, and unlike what Microsoft and Sony does, allowing you to log in and play the games you purchased. I do not have the console anymore, but I can prove I own those licenses, they are listed on my Club Nintendo account.

Quite simply I need the license of my games transferred from the Wii Console (registered on Club Nintendo) to my new Wii U system (registered on Club Nintendo). I do not have the Wii system that's registered anymore so I would like that console removed from my account. Because I do not have the Wii console, I cannot do the system transfer method. I need someone at Nintendo to authorize a license transfer for the games I purchased to my new Wii U. If that is not possible, I will buy a cheap Wii and do it that way if necessary.

The Answer:

Well, I called Nintendo at 1-800 255-3700, and even though can prove all Virtual Console games were purchased by me, linked to my club nintendo account, which is now linked to my Nintendo ID and new Wii U console, there is no way they can transfer my games to my Wii U serial number or if I buy a new cheap Wii. I also asked if they can credit my Wii Shop Channel the points, or some points, so I can redownload the games. After being put on hold, the guy told me he pursued every angle and they can't even offer me a credit to my Wii Shop account. Nice, right? Microsoft and Sony look like perfect companies compared to the way Nintendo handles their online services!

In total I bought 76 Virtual Console games, ranging from the 500 point NES/SMS games to the 900 point Neo Geo games, and 800 point WiiWare titles. At minimum, I spent $380+ dollars and now even though I can prove I bought those licesnes, they're linked to my Club Nintendo account, I can't play em.

Good job Nintendo. This is why I switched to Xbox and PlayStation 3. If I ever sell a console because I need money or my console breaks, I know if I buy a new console I can simply "sign in" to my account and play the games I purchased. When you buy anything on the Wii Shop Channel or Wii U Shop Channel, you've got to keep that one console working until the end of time or never dare sell it to buy a new color or better model. The least you could have done is refund me some **** points. Pathetic.
#2Loudawg(Topic Creator)Posted 11/19/2012 7:01:31 PM
The Games I lost (copied from my purchase history at Club Nintendo)... they're there, but there's "no way" to access them.

F-Zero Dec 23, 2006
Donkey Kong Nov 19, 2006
Super Mario 64 Dec 31, 2006
Donkey Kong Jr. Dec 22, 2006
Gunstar Heroes Feb 1, 2007
Space Harrier II Dec 22, 2006
Ice Hockey Dec 23, 2006
Mario Bros. Mar 11, 2007
Soccer Nov 21, 2006
The Legend of Zelda Nov 19, 2006
Sim City Dec 23, 2006
Bonk's Adventure Nov 21, 2006
Dungeon Explorer Feb 1, 2007
Super Star Soldier Dec 9, 2006
Contra III: The Alien Wars Feb 1, 2007
Super Castlevania IV Dec 25, 2006
Super Mario Bros. Dec 25, 2006
Alien Crush Dec 22, 2006
Internet Browser Dec 22, 2006
Street Fighter II: The World Warrior Jan 1, 2007
R-Type Dec 31, 2006
Gradius Feb 2, 2007
R-Type III: The Third Lightning Feb 2, 2007
Moto Roader Feb 1, 2007
The Legend of Zelda: A Link to the Past Feb 1, 2007
Mario Kart 64 Feb 1, 2007
Super Mario World Feb 5, 2007
Vigilante Feb 5, 2007
Kirby's Adventure Mar 11, 2007
Kid Icarus Mar 4, 2007
New Adventure Island Mar 4, 2007
Streets of Rage Mar 4, 2007
Bio-Hazard Battle Mar 11, 2007
Chew Man Fu Mar 5, 2007
Super Ghouls n' Ghosts Mar 5, 2007
Sword of Vermilion Mar 5, 2007
Tecmo Bowl Mar 12, 2007
Double Dungeons Mar 12, 2007
Romance of the Three Kingdoms IV Wall of Fire Apr 1, 2007
Teenage Mutant Ninja Turtles Apr 12, 2007
Star Fox 64 Apr 2, 2007
Punch-Out!! Featuring Mr. Dream Apr 17, 2007
Castlevania Jun 18, 2007
Ninja Spirit Jun 13, 2007
Ninja Gaiden Jun 13, 2007
Streets of Rage 2 Jun 18, 2007
ActRaiser Jun 18, 2007
J.J. & Jeff Jun 13, 2007
Super Mario Bros. 2 Jul 19, 2007
Wave Race 64 Sep 10, 2010
Galaga '90 Jul 27, 2008
Ghouls'n Ghosts Mar 13, 2008
Metroid Prime 3 Preview Sep 13, 2007
Magician Lord Oct 29, 2007
Super Mario Bros. 3 Aug 1, 2008
Blue's Journey Nov 12, 2007
Check Mii Out Channel Nov 20, 2007
Baseball Stars 2 Dec 13, 2007
Monster Lair Dec 22, 2007
Lords of Thunder Mar 12, 2008
Phantasy Star II Mar 2, 2008
Cruis'n USA Apr 16, 2008
Wonder Boy Mar 31, 2008
Fantasy Zone Apr 16, 2008
Phantasy Star III Generations of Doom Apr 21, 2008
V.I.P. Casino: Blackjack May 17, 2008
TV Show King May 12, 2008
Pop May 17, 2008
Star Soldier R May 19, 2008
Nintendo Channel May 27, 2008
Photo Channel 1.1 May 27, 2008
Ninja Combat Jun 16, 2008
Alex Kidd in Miracle World Jul 27, 2008
Donkey Kong 3 Jul 27, 2008
Ninja Commando Jul 27, 2008
Sonic The Hedgehog Aug 4, 2008
Ys Book I & II Sep 9, 2010
Alien Crush Returns Sep 13, 2010
Samba De Amigo - Add on Content Nov 10, 2008
Enduro Racer Sep 11, 2010
Wii Speak Channel Jun 27, 2009
The Last Ninja Sep 13, 2010
Nintendo DSi Browser Apr 5, 2009
ADVENTURE ISLAND: The Beginning Sep 11, 2010
Flipnote Studio Mar 14, 2011
FINAL FANTASY Sep 13, 2010
RYGAR Sep 10, 2010
FINAL FANTASY CRYSTAL CHRONICLES: My Life as a Darklord demo Nov 25, 2009
Pokemon Rumble Demo Nov 25, 2009
NINJA GAIDEN Sep 10, 2010
#3Kaiser499Posted 11/19/2012 7:04:10 PM
You shouldn't of sold your original Wii, your own fault.
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#4DisgaeaNutPosted 11/19/2012 7:04:15 PM
Nintendo, taki a huge step forward in the digital download age. Sorry you lost out but people that must get new WiiU systems will also lose out. Nintendo is soo far behind the ball on this one they may as well not have an online store and sell digital content.
#5VanillaXpCPosted 11/19/2012 7:04:29 PM
Loudawg posted...
The long, drawn out, sob story... feel free to laugh at me, sympathize, share my pain, or not care at all:

I bought over $300 (probably more like $500+) of Virtual Console games on my Wii system that was registered to me through my Club Nintendo Account. After I heard that you could play your VC/WiiWare games on the Wii U, I cleared my system information from my Wii and sold it to someone on Ebay several months ago.

I just bought the Wii U and set up a new Nintendo ID and successfully linked it to my Club Nintendo ID. Using my Club Nintendo ID on the site, I can see all of my past purchases fine, there must be like 50+ games there for Genesis, TurboGrafx, WiiWare, etc. However when I go into the Wii Menu of the Wii U, there is no option to redownload my games. I understand now that Wii Shop Purchases are tied to the console, which is stupid, and unlike what Microsoft and Sony does, allowing you to log in and play the games you purchased. I do not have the console anymore, but I can prove I own those licenses, they are listed on my Club Nintendo account.

Quite simply I need the license of my games transferred from the Wii Console (registered on Club Nintendo) to my new Wii U system (registered on Club Nintendo). I do not have the Wii system that's registered anymore so I would like that console removed from my account. Because I do not have the Wii console, I cannot do the system transfer method. I need someone at Nintendo to authorize a license transfer for the games I purchased to my new Wii U. If that is not possible, I will buy a cheap Wii and do it that way if necessary.

The Answer:

Well, I called Nintendo at 1-800 255-3700, and even though can prove all Virtual Console games were purchased by me, linked to my club nintendo account, which is now linked to my Nintendo ID and new Wii U console, there is no way they can transfer my games to my Wii U serial number or if I buy a new cheap Wii. I also asked if they can credit my Wii Shop Channel the points, or some points, so I can redownload the games. After being put on hold, the guy told me he pursued every angle and they can't even offer me a credit to my Wii Shop account. Nice, right? Microsoft and Sony look like perfect companies compared to the way Nintendo handles their online services!

In total I bought 76 Virtual Console games, ranging from the 500 point NES/SMS games to the 900 point Neo Geo games, and 800 point WiiWare titles. At minimum, I spent $380+ dollars and now even though I can prove I bought those licesnes, they're linked to my Club Nintendo account, I can't play em.

Good job Nintendo. This is why I switched to Xbox and PlayStation 3. If I ever sell a console because I need money or my console breaks, I know if I buy a new console I can simply "sign in" to my account and play the games I purchased. When you buy anything on the Wii Shop Channel or Wii U Shop Channel, you've got to keep that one console working until the end of time or never dare sell it to buy a new color or better model. The least you could have done is refund me some **** points. Pathetic.


The quick answer if this bothers you so much? Sue Nintendo in small claims court. Most companies will not even deal with small claims court issues because they need to hire a lawyer while you can defend yourself and go to the 4-5k range in damages without needing to go through higher court proceedings. They will likely just settle.

I'm not one to just tell people to sue, but if they obviously don't want to fix it and someone does sue them like this it gets media attention and that is bad for their company, so possibly doing something like this allows prevention from another customer not allowed to access their legally purchased content.
#6TastyKittyMMMMPosted 11/19/2012 7:05:28 PM
LOL wow this one reason alone is enough to avoid Nintendo's digital distribution games... this is so sad, why can't they ever do things right
#7Enigma149Posted 11/19/2012 7:05:30 PM
You had plenty of warning that you would need your old Wii, yet you still sold it.

You have none of my sympathy.
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#8bp4ChristPosted 11/19/2012 7:06:39 PM
That is pretty awful. I thought about this last night regarding my 3ds. I reconciled in my mind that I could call Nintendo and they would work it out. I am so sorry to hear that you are dealing with this.

Might I recommend that you call back and speak with a different agent to see what they can do? If that doesn't work, speak to a supervisor...

Sometimes different agents give you different results. I empathize with you friend. So sorry. I hope this issue gets corrected soon. I love Nintendo, but at this point, this is something that is absolutely unacceptable.
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#9D_Rich_KingPosted 11/19/2012 7:07:31 PM(edited)
Feel for you man, but can't say I'm surprised. I would have thought twice before wiping all those games off my Wii because something like this could happen.

Of course Steam, MS and Sony aren't so moronic when it come to this kinda thing.
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#10TastyKittyMMMMPosted 11/19/2012 7:07:10 PM
Kaiser499 posted...
You shouldn't of sold your original Wii, your own fault.


How is it his fault? Christ. Seems logical that his games should be his, he bought them. Sony, Microsoft, or PC dealers don't do this shady crap. ONLY Nintendo.