In advance I will say that I don't know a lot about the way this works but....
Last weekend I purchased my son Halo 4 and inside was a free code for "14 Day Xbox Live Gold Trial". His Gold membership expired today and when I tried to put in the 25 character code it didn't work. Managed to get him back on Gold for a month using an unused code from another game. Would prefer to use this code when the current one expires to give me time to search out a good deal for 12 month membership. He has only ever had the free trial Gold membership and now a free code from a game. Can anyone help me please?
The game was purchased brand new from Tesco. Thanks for the info - I will give them a call!
As far as the free month membership expiring - I haven't a clue if he was still able to go online. I can only assume that it reverted to Silver as he came and woke me up at 6:50 this morning as he wanted to chat to his friends while playing (he's 9 so I'd stupidly told him not to put any codes in by himself)! Was probably wanting to play Minecraft or Black Ops 1 or 2.
Wasn't sure if it was due to his age? I thought he'd need my parental Xbox account to register the code but it seems not. How things have changed - I grew up with a Vic 20 and Commodore 64 (this one I still have)!