Pirates of the Caribbean: Master of the Seas

"The server is not accessible. Please try again later."

GRRRRRRRR!!!!!!

I'm glad I have the newest version for Morvoren's ship so we can compete in the next contest, but for heaven's sake, couldn't they have fixed this invite crew problem by now? I only have 243 crew - surely I shouldn't be having problems with overloading my Kindle Fire when inviting new crew with so few current mates? I didn't hit that problem on my Droid until I was over 700 crew on Sidheag's ship.

Gah. What a mess...

More rum, please?
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Please add Sidheag (code B2F1C1) and/or Morvoren (code V2H5Y4) to your crew!

It had been working for me until sometime tonight. I'm using an iPhone. So maybe it is a problem for all, something broke or being changed on the mousie's server. I dunno.
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DisneyEcho (code I1K9M6) I gift daily. If you be tweeting, follow me @DisneyEcho

My iPad is having server problems too.not able to invite for 3days


Nautynic

[This message was deleted at the request of the original poster]

Well, you inspired me to "chat" with DisneyMobile again. here is the sad report.

Ryan: Hi, my name is Ryan. Please give me a moment while I determine how to help you with your question.

NyteSong: k

Ryan: Hi Dixie. What can I help you with?

NyteSong: As I am sure you know, after each update there are many glitches. The last one freezes up. But the thing on most reviews is that the Invite Crew is messed up. Under the Disney/Tapulous friends, a good portion of our crew shows up. The loading icon spins and the server is not accessible. This happens on all systes, iDEvices, Kindle fire and droids.
On IDevices, they can uninstall and reinstall, keeping their identity and crew, but the Disney/tapulous list opens up again
Can this be done on droids and Fire’s as well?


Ryan: One moment while I look into this.

Ryan: To clarify, are you asking if you can reinstall the game on your Android device without losing your pirate info?

NyteSong: yes, and if that will clear out my crew from the tapulous list or help with the lagging in the invite crew option. it is nearly impossible to invite crew now.

NyteSong: also, witll that work on Kindle fire as well. I am asking for many people here. not just myself

Ryan: I'm checking right now. One moment.

NyteSong: k


Ryan: Currently, iOS devices can reinstall and keep their pirate profile. For Android and Kindle devices, you will have to follow the steps below to restore your pirate accounts:
Ryan: 1. Delete the App.
2. Reinstall the App.
3. Re-launch the App. When the App launches you should see the screen showing "ENTER YOUR PIRATE NAME". Create a new pirate name then write it down. PLAY THROUGH THE TUTORIAL of the App with the new pirate name then continue to step 4.
4. From the Android device: Go to Setting >> Applications.
5. Tap on Manage Applications.
6. Tap on All then scroll to Pirates.
7. Tap on the Force Stop/Close button (if available).
8. Power the device off, and then power it back on.
9. Email us the following information:

- The newly created (temporary) pirate name created in Step 3.
- The original pirate name experiencing this issue.
- The approximate number of gems currently associated with the profile.
- Maximum heath points available in the original profile when fully healed.
- The approximate date of the last game play session.
- Current level.
- Country of origin.

Note: After emailing us the information above, DO NOT LAUNCH, UNINSTALL OR MODIFY THE APP IN ANY WAY, until we email you back with further directions.


NyteSong: We are constantly told that the developers are aware,etc, etc, but no real help comes from contacting you. If there is a glitch, why not put it on your website, so we don’t have to keep contacting y’all?

The issues with the crew invite, the bulk gifting, the lack of gameplay after Master of the Night Seas, etc, are not even addressed by Disney Mobile. And Droid players do not even get advance notice of contests or gem sales?

We are not asking for perfection. We need a way to go to the website, find the acknowledgment of the glitch and options to help us until the next update.

SEE NEXT POST FOR CONTINUED ADVENTURES WITH CHAT!
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---Siren of the night. I am the...
NyteSong (K5W2N4)
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---Siren of the night. I am the...
NyteSong (K5W2N4)

That was fun. I can't wait for the next episode!
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Chrysoloras
R5A6O7

CONTINUED:

Ryan: If you would rather refer to our website, please visit: http://disneyinteractivestudios.custhelp.com/app/answers/detail/a_id/3712/kw/3712

NyteSong: The ONLY option we are now given is the one you just outlined. and it did NOT tell me that it would solve the problem of crew loading into the tapulous list! there has to be more support options than that one

Ryan: Your account as you have it will be restored back to how you have it after this process. Our developers are aware of the issue and I have been told that a fix will be released with the next update so that Android and Kindle devices will be able to reinstall like iOS devices.

NyteSong: I know y'all read all the reviews etc, and have to understand how upset people are when support only gives us the one option. and all that promises to do is keep us off the game for a week and keep our identity upon reinstall.
NyteSong: being repeatedly told that the dev's are aware of problems and yet those problems increase with each update is an odd type of support.

Ryan: This option allows you to continue playing the game with the progress you've made until a fix is released.

NyteSong: I think what I’m asking here is this: do y’all have any intention of owning up to the glitches on your website and offering solutions or acknowledgement of them and advance notice of upcoming updates which will address them?

Ryan: I apologize for any inconvenience the process to restore your pirate accounts may cause. We are continually trying to make our games better and we appreciate your continued patience as we work out the kinks as they arise.

NyteSong: So in other words, the only help from Disney Mobile support, for any of the large number of issues we, as players, have, is to uninstall, email and wait. even though that will NOT fix the problems. I can see why chat is only open one hour a day. there is no help you can offer. so NOT Disney y'all. I will take the information to the forums I am modding. I wish I had some information to give them.

Ryan: Again, I'm sorry if you're not satisfied with the only help I can offer. The next update will have this issue fixed and until then, you will need to follow the procedure I sent you to have your pirate accounts restored if needed.

NyteSong: I know it's not YOUR fault Ryan and I am sure you go through his a lot. they only give you one solution and it only fixes ONE thing. FYI, players are dropping like flies and ratings are going down. Must be a tough job for you. Know that I am not angry with YOU. It is just sloppy customer support issues of which you have no control, nor any real option to help us. thank you for your time though.
NyteSong: Having worked for Disney, I guess I am just so shocked this type of thing is allowed to go on under Disney's banner. very sad.
NyteSong: I'll let you go now. take care Ryan.
You have disconnected.


SO THERE YOU HAVE IT. ONE OPTION FROM SUPPORT. UNINSTALL, WAIT, REINSTALL. WON'T HELP ANYTHING, BUT IT'S SOMETHING TO DO...sigh.
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---Siren of the night. I am the...
NyteSong (K5W2N4)

"The next update will have this issue fixed and until then, you will need to follow the procedure I sent you to have your pirate accounts restored if needed."

Did I read that properly? He is referring to the issue of uninstalling and reinstalling, not to the issue of the server accessibility or the inability to invite people because of the Disney/Tapolous list, correct?

So, next update I'll be able to unistall and reinstall the app as often as I wish and keep my data, but the quality of gameplay will not be affected?
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Chrysoloras
R5A6O7

This wasn't my first dance with the lovely people at support. I have asked numerous questions involving numerous issues. I write down any possible replay or question a head of time and copy and paste them.

The ONLY answer EVER given to to uninstall, email,wait, and install. no matter how I phrase it I am NEVER told this will correct any of the issues.

Apparently though, it is all they are allowed to say about any issue whatsoever. the standard answers are as follows"

"Our developers are aware of the issue and it will be adressed in the upcoming update."

"Thank you for your feedback. We will forward your issue to our developers."

OR

"Following is the instructions to uninstall your account"

THAT'S IT! no other response seems to be allowed. I posted the chat in it's entirety. To date, I have contacted them multiple times regarding a variety of issues.

My advice? Don't bother. pretend you have and then choose one of the "answers" I mentioned above. You will get nothing else. From either "Ben" or "Ryan", who seem to be the only employees on chat.

We'd do better finding a good hacker to fix it ourselves~ LOL. anybody know the number for Anonymous? <g>
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---Siren of the night. I am the...
NyteSong (K5W2N4)

Iam_NyteSong posted...

SO THERE YOU HAVE IT. ONE OPTION FROM SUPPORT. UNINSTALL, WAIT, REINSTALL. WON'T HELP ANYTHING, BUT IT'S SOMETHING TO DO...sigh.

Just to give a bit of background on all of this, Disney bought out Playdom last year, which is one of the bigger game producers for Facebook. I was playing one of their games beginning last summer - I say "WAS" because there's been a serious glitch in my account and that of many others for almost two months now, leading to an inability to play in any meaningful way. Despite my pursuing a support "ticket" online for over three weeks, the only reply I could get was essentially you'll have to wait until we fix it. Period, full stop. Well, that was over a month ago and it still hasn't been fixed. And I've lost a lot of "neighbors" who were playing the game because of the slew of ongoing problems that are never fixed.

The bottom line on all this has two parts. One, Disney has increased its online/mobile gaming interests by a spectacular amount in the past year but they haven't kept up with getting/keeping the developers needed to deal with the inevitable problems - and it's suspected that they're skating by with "just enough" server capacity to keep up with the load. In the case of Playdom, we saw a definite decrease in meaningful game fixes last winter. Then Playdom released four new games on Facebook this spring including one tied to the Avengers movie. Any guess where all the developer time was being focused? Plus, in their defense, on the mobile games at least, they're trying to adapt code for all sorts of platforms and that takes time - my Kindle Fire is an example. I didn't get the newest version until last week and couldn't play in the last contest because of that.

And two - game companies make most of their profit on NEW players. They're the ones who spend the most money to buy stuff to help level up or improve their stats in other ways. Long time players like us know the ropes and for the most part, have long since stopped dropping $$$$ weekly on our games. Fixing things that would benefit long time and higher level players isn't as lucrative for any gaming company - they don't really care about loyal players. It's all cut-throat business in the world of online/mobile games and player loyalty doesn't really count for much on the content side.

I'll still play - the contests are fun and I'm leveling up on both ships. So if you're new and haven't yet invited us, please add both names in my signature line.
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Please add Sidheag (code B2F1C1) and/or Morvoren (code V2H5Y4) to your crew!