You know what? It happened to me like five times in a row and then the sixth time worked even though I didn't do anything different and I started from the checkpoint, so it's not very good advice but just keep trying because there's a chance it'll just work one time.
yeah, the cutscene froze about 5 times for me as well. Then I restarted the level and it worked after that, never had a problem again. lol --- Game Series that tons of people liked but I thought were terrible. - Half-Life, Mass Effect, Gears of War, Dragon Age, Skyrim.