Dont get me wrong, im an 100% against the poor service.
If you just simply give this game a 1 though, it shows that you are completely bias, and you wont be taken seriously. The GAME is good, not great, but the DRM, which is a reasonable goal for any developer trying to avoid having their game stolen(dont argue this, its stealing by todays terms), is just not backed by their ability to maintain the service, OBVIOUSLY.
Its not even like D3, where the first 12 hours or so was bad, and the rest was nearly flawless, its a catastrophe. If after the first week of owning the game, and majority of players will not have been able to play more hours than the actual time the servers have been down... that says a lot.
Normal was defined by an arrogant or closed minded man who knew too little.