l Dudeboy l posted...They throw it away and just send you a new one, hence why they ask you to make sure your HDD isn't inside it.
Wrong.
You don't get back the same model, they take yours, inspect it to see if its YOUR fault the thing broke, then send you back an already refurbished model without a HDD in it. All companies work that way for the most part. They have a stock of refurbished models.
A lot of times they just replace the outside case if its bad and whatever is wrong with the insides.