It warns you about downloading them twice, it tells you to back out and reload the shop if you dont' want to be charged twice. Next time read the text on the screen instead of continually pressing buttons to move forward.
Also try to call Microsoft, you might get lucky, although probably not.
Everything happens for a reason, right? Maybe that reason is for me to start following on-screen directions from now on. Anyway, it's just five bucks...five bucks won't even hardly buy a gallon of gas these days.
Do you have no recourse here? Surely if you paid again for content you already bought, you could contact Microsoft to have the points refunded. They'd have a record of your mistake.
Or is that not possible?
Microsoft is pretty hardcore against refunds on Xbox Live content. I had a legit situation where I paid for a game, had the points deducted, the download didn't start, and it wouldn't show in my purchase history or let me download it without paying again. I spent over 2 hours fighting with various supervisors via their chat program and over the phone before they agreed to refund me the points to re-download the game. The annoying thing was they admitted they could see my account suddenly lost 400 points with no corresponding purchase and yet they were wanting to forward it for manager review for like 5 business days. They figured they could put me off and I'd just forget about it (I have worked in call centers long enough to know).
In this situation where it even warns the consumer not to buy an item individually if it's available in a package format I doubt they'd do anything. It kinda falls under the same umbrella as Rock Band. If you buy a track pack the individual song is still there to purchase and if you buy it twice then it's your fault. I don't agree with this as I don't think it should be that hard to program the game to acknowledge ownership of a pack and have it delete the individual item but I imagine then they couldn't get the extra money they've made off it over the years.
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