E-mail doesn't work, password forgotten, what can be done to retrieve account?

#1metallicabandPosted 3/2/2014 3:02:32 PM
Hello all,

So my dumb friend recently joined PSN Plus, his password is set to be remembered on his PS3 so he can log in just fine using his console, but he now wants to use it on Sony's website and in the future on a PS4, his hotmail e-mail address (facepalm, I know) no longer exists and he doesn't remember his password, do any of you have any idea how he can change his password or e-mail address?

For example any luck contacting Sony to solve this? Problem is he recently upgraded his account to PSN Plus, otherwise he'd just sign up for another account since he doesn't have many on his friend list anyway.
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MGS3 Foxhound No Equipment - No Camouflage 1:38:45 Speedrun:
http://www.youtube.com/metallicaband
#2Monkey_FuPosted 3/2/2014 3:04:45 PM
customer service......if all else fails
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#3Thunderfan87Posted 3/2/2014 3:50:36 PM
Same thing happened to me. support.us.playstation.com
Call them or you can chat with a sony rep. You'll just give them your name, psn ID and the old email and then give them a new email address that they can send a password reset link to.
#4MitsumanicPosted 3/2/2014 6:51:49 PM
Use the customer service, that is what I did, worked perfectly and in less than four hours.
#5metallicaband(Topic Creator)Posted 3/4/2014 2:07:01 PM
Thanks for replying all, specially thunder for the link =)
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MGS3 Foxhound No Equipment - No Camouflage 1:38:45 Speedrun:
http://www.youtube.com/metallicaband
#6crazyman32Posted 3/4/2014 2:17:05 PM
Your friend should write down his new psn email address and password so he won't forget yet again.
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PSN ID:gearhead32
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