E-mail doesn't work, password forgotten, what can be done to retrieve account?

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  3. E-mail doesn't work, password forgotten, what can be done to retrieve account?
1 year ago#1
Hello all,

So my dumb friend recently joined PSN Plus, his password is set to be remembered on his PS3 so he can log in just fine using his console, but he now wants to use it on Sony's website and in the future on a PS4, his hotmail e-mail address (facepalm, I know) no longer exists and he doesn't remember his password, do any of you have any idea how he can change his password or e-mail address?

For example any luck contacting Sony to solve this? Problem is he recently upgraded his account to PSN Plus, otherwise he'd just sign up for another account since he doesn't have many on his friend list anyway.
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MGS3 Foxhound No Equipment - No Camouflage 1:38:45 Speedrun:
http://www.youtube.com/metallicaband
1 year ago#2
customer service......if all else fails
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(='.'=)3DS FC (Joe) - 0963 0615 0232
1 year ago#3
Same thing happened to me. support.us.playstation.com
Call them or you can chat with a sony rep. You'll just give them your name, psn ID and the old email and then give them a new email address that they can send a password reset link to.
1 year ago#4
Use the customer service, that is what I did, worked perfectly and in less than four hours.
1 year ago#5
Thanks for replying all, specially thunder for the link =)
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MGS3 Foxhound No Equipment - No Camouflage 1:38:45 Speedrun:
http://www.youtube.com/metallicaband
1 year ago#6
Your friend should write down his new psn email address and password so he won't forget yet again.
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PSN ID:gearhead32
I apologize for nothing.
  1. Boards
  2. PlayStation 4
  3. E-mail doesn't work, password forgotten, what can be done to retrieve account?

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