MS sending out replacements before receiving defective units.

#1FusionCPosted 11/22/2013 6:03:42 PM
http://www.polygon.com/2013/11/22/5134804/microsoft-we-plan-to-take-care-of-customers-with-faulty-xbox-ones

Through Microsoft's advance exchange program, "Customers have the option for us to send a replacement console right away without waiting until they have returned their old one. This means a customer only has to wait a matter of days, rather than weeks to get back up and running."

Good move on MS part
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#2Impaired MedicPosted 11/22/2013 6:04:36 PM
Wish they would have done that with the 360. Mine spent most of its life cycle on UPS trucks going back and forth from Texas.
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#3BrownGottiPosted 11/22/2013 6:04:58 PM
Agreed! Being preemptive is very smart.
#4FusionC(Topic Creator)Posted 11/22/2013 6:05:31 PM
Impaired Medic posted...
Wish they would have done that with the 360. Mine spent most of its life cycle on UPS trucks going back and forth from Texas.


I think they learned from the RRoD issues.
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#5DeadLock25Posted 11/22/2013 6:06:26 PM
Impaired Medic posted...
Wish they would have done that with the 360. Mine spent most of its life cycle on UPS trucks going back and forth from Texas.


This so much. But this is a prime example of MS learning from their (sometimes ridiculously stupid) mistakes.
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#6squarex8264Posted 11/22/2013 6:06:35 PM
That's actually really awesome of them to send out a replacement immediately.
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#7RunekillerPosted 11/22/2013 6:07:26 PM
Mine was one of the broken ones. They are sending me a temporary Xbox One and I will send them mine. When they fix mine they will send it back and I have to return the temporary one they sent me. Keeps me playing, but not as good as they made it sound.
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#8pacmanreborn88Posted 11/22/2013 6:08:20 PM
how long did it take to get a replacement for ps4 if you got the blod?
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#9FusionC(Topic Creator)Posted 11/22/2013 6:11:25 PM
Runekiller posted...
Mine was one of the broken ones. They are sending me a temporary Xbox One and I will send them mine. When they fix mine they will send it back and I have to return the temporary one they sent me. Keeps me playing, but not as good as they made it sound.


Huh...well this is interesting. Wonder why in the hell they are doing it this way? Cant complain I suppose. When my 360 RRoD 3 days after Gears 1 came out it took me a month to play it....longest month ever lol
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#10Necro_Fear89Posted 11/22/2013 6:12:40 PM
What do you have to do to get replacements? My friend lost his receipt for his, and he would like to get it replaced since it makes the squirrel purr of death. Been trying to help him get it working all day, hasn't worked outside of booting the thing. Needless to say he is starting to regret his purchase, which makes me feel bad cause he is a good friend of mine and I know how excited was for it.
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