Microsoft stiffed me on free Xbox One Game for defective disc drive

  • Topic Archived
  1. Boards
  2. Xbox One
  3. Microsoft stiffed me on free Xbox One Game for defective disc drive
2 years ago#1
They said since I pressed the button entitled "disc unreadable," and not "hardware malfunction" that it doesn't count and I don't qualify.

First tech person said it was all good and said to wait for the replacement. The second guy I just talked to said there's two disc drive problems and that mine doesn't qualify.

Of course I was pissed so I demanded to talk to a higher up. Instead they said they had to "escalate" the situation and wait two days for an email. It's been a week and no email. I got stiffed.

Screw Microsoft. Lying rats.

EDIT: If anyone is in the same boat or actually got their free copy please respond and let me know.
---
Gamertag--BAD RELIGION 80
PSN--Anti-Flag
2 years ago#2
Escalate it again. Email them or call. I'd also go about voicing your dissatisfaction to Microsoft via Twitter or some other public forum.

Also, do remember that it is the week of Christmas. A lot of offices close. I would wait until the first week of January.
---
Sent from my iPad via PowerFAQs 1.12
2 years ago#3
So one system breaking malfunction qualities you for a free game but a slightly different one doesn't? How very arbitrary
---
I don't conform to social convention
PS4 or Xbox... Why not Zoidberg?
2 years ago#4
Disc unreadable means the disc itself is the problem, not the disc drive.
---
PSN ID: RyuuHou24
"I never said that....and even if I said it, I never said it" - Dr Peter Venkman RGB http://www.youtube.com/watch?v=liGiTVdVu1A
2 years ago#5
how about getting your money back so you don't have to put up with faulty hardware.
---
PSN:jason06live XBL:joker1080p Steam:joker1080p
2 years ago#6
RyuuHou25 posted...
Disc unreadable means the disc itself is the problem, not the disc drive.


Sure about that buddy? My second 360 begs to differ.
---
Gamertag: AccursedVenom
Commander of Shop Wreckerz clan
2 years ago#7
RyuuHou25 posted...
Disc unreadable means the disc itself is the problem, not the disc drive.
Not sure what reporting the problem to MS would do to fix your disc then.
They'd just tell you to return the game to whomever you bought it from.
---
PSN/XBL/Steam: mcnichoj
Proud Vita/3DS/Wii U owner. Day one PS4/X1. | Wanting people to have full knowledge of the facts about a console makes you a fanboy.
2 years ago#8
mcnichoj posted...
RyuuHou25 posted...
Disc unreadable means the disc itself is the problem, not the disc drive.
Not sure what reporting the problem to MS would do to fix your disc then.
They'd just tell you to return the game to whomever you bought it from.


Precisely why TCs claim makes no damn sense. If the disc drive was failing to read any and all games, that is a hardware malfunction.
---
PSN ID: RyuuHou24
"I never said that....and even if I said it, I never said it" - Dr Peter Venkman RGB http://www.youtube.com/watch?v=liGiTVdVu1A
2 years ago#9
kingbahamut83 posted...
RyuuHou25 posted...
Disc unreadable means the disc itself is the problem, not the disc drive.


Sure about that buddy? My second 360 begs to differ.


Yeah, I'm sure, read what I just said to the other guy >.>
---
PSN ID: RyuuHou24
"I never said that....and even if I said it, I never said it" - Dr Peter Venkman RGB http://www.youtube.com/watch?v=liGiTVdVu1A
2 years ago#10
Well deserved
---
And while others have shifted their message and changed their story, we were consistent with the consumer's desires." Sony's Andrew House
  1. Boards
  2. Xbox One
  3. Microsoft stiffed me on free Xbox One Game for defective disc drive

Report Message

Terms of Use Violations:

Etiquette Issues:

Notes (optional; required for "Other"):
Add user to Ignore List after reporting

Topic Sticky

You are not allowed to request a sticky.

  • Topic Archived