Xbox store stuck

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2 years ago#1
I have downloaded a few apps from the xbox store. But now it's frozen on xbox music and won't go off. I didn't even look up xbox music. Now I can't use the xbox store.

I've restarted the console (several times). I've gone to the store app pressed the menu button the the quit option. It's still stuck on xbox music. Does anyone know how to fix this or have any ideas on how to fix it.
2 years ago#2
Hard reset? Hold down the power button for a few seconds.
2 years ago#3
Thank you
2 years ago#4
No problem. I had an issue recently where I couldn't connect to multiplayer games. After 2 hours of trying and talking with xbox support I just did a hard reset and it solved everything.
  1. Boards
  2. Xbox One
  3. Xbox store stuck

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