My Xbox One has a virus!

#1aheroafakePosted 2/9/2014 11:07:11 AM
I was browsing the web looking up info for CoD Zombies and I came across a deceitful website that infected my console. I have the web filtering and harmful website protection options enabled but I didn't receive any warnings and so my console was infected. So I chose the restore factory default option but the xbox didn't even erase all my info. Microsoft wasn't able to help besides suggesting that I send them my console for an exchange. Is that really my only option?
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| Undead Soldier | Undead Army | Undead Hollywood |
| Xbox Live Gamertag: Capatan Azn Man | PSN ID: CapatanAznMan |
#2Baha05Posted 2/9/2014 11:09:27 AM
Well hell I didn't know you could infect a console with a virus
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#3GambitbuzzkillPosted 2/9/2014 11:10:36 AM
Good luck with that cause I never heard of a console getting a virus
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#4destroyerman455Posted 2/9/2014 11:12:34 AM
Call Xbox Customer Support and ask them about what to do. I've never heard of a case like this before and I'm sure they'd be interested to hear about it.
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#5Ryan-06Posted 2/9/2014 11:16:40 AM
You shouldn't use Internet Explorer. Anywhere. who still does? I moved on years ago to Firefox and Chrome.
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#6angel609Posted 2/9/2014 11:16:56 AM
thats been happening to alot of people. its nothing lol happened to me on gamebattles.com
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#7MistaAtlasPosted 2/9/2014 11:23:47 AM
ok
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#8aheroafake(Topic Creator)Posted 2/9/2014 11:26:38 AM
destroyerman455 posted...
Call Xbox Customer Support and ask them about what to do. I've never heard of a case like this before and I'm sure they'd be interested to hear about it.


I did. It was the first they've ever heard of it too. The Microsoft customer support representative I spoke to on the phone said that she thinks my only option is to send it to them for an exchange. I made this topic to see if anyone knew of another option to clean my console.
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| Undead Soldier | Undead Army | Undead Hollywood |
| Xbox Live Gamertag: Capatan Azn Man | PSN ID: CapatanAznMan |
#9RenamonPosted 2/9/2014 11:28:53 AM
Post what is happening. Is the console giving you porn popups or something?
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#10aheroafake(Topic Creator)Posted 2/9/2014 11:29:17 AM
Ryan-06 posted...
You shouldn't use Internet Explorer. Anywhere. who still does? I moved on years ago to Firefox and Chrome.


Pretty sure that it's impossible to use those alternative browsers on the Xbox One. If you know how, pray tell.
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| Undead Soldier | Undead Army | Undead Hollywood |
| Xbox Live Gamertag: Capatan Azn Man | PSN ID: CapatanAznMan |