so last night I want to gamestop and purchased the Astros a50's NEW. took them home open them up play for about 30 minutes. I find out there's an update firmware so I decided to download it mind you this is for my xbox one and ps4. well since I updated them they (do not work) at all.. no sound, nothing. I've tried about 10 Solutions nothing seems to work and there's no definitive answer why this is happening...
can I take these back today and return them and get my money back?
it makes me sick to my stomach. that I forked over $300... --- GT HantedBlueMoon Respect Competition. (Don't Hate it)
As long as u have receipt and it was brand new boxed when your purchased it I don't see why they won't give you store credit or just replace them for you, that's what they do in the UK as long as you got receipt they will just gov u refund, it don't cost the company anything they just send the faulty ones back to the company
They are an accessory and can be returned for a full refund within 30 days with receipt, sealed or opened. I have been through many trial and errors with headsets and am glad that return policy exists.
Car dealerships have a policy that once its plugged in it can't be returned on electronics, wonder if its the same in your case. You could return they stating it doesn't work at all, don't mention updating it at all just say out of box they're broken and they will take them back. Last step is call the manufacturer for advice. --- PSN-S30andz32 360-Z32andS30