I'd say the wifi is your problem. sounds kind of like you are having signal/channel conflicts, I'm with the other poster on switching to wired, that's how I have my xbox one hooked up and I've never lost connection except when my internet service goes out. --- Facebook: https://www.facebook.com/BlaseCasper316 XBL Gamertag: Casper316
It's sounding like you might have to get into this. Best bet, call either Cisco or xbox support to help. I can't find much on your model but you might have to mess with NAT. --- Own: Xbox one, 360, PS3, Wii Richard is also known as Dick.
Xbox said to call my service provider and open up ports on their end, is this the right thing to do.
Yes and when you call them, they'll say the scope of support burden on Microsoft's part so you'll be jerked around by both companies not wanting to support the issue. --- 3770K | 780 Ti x 2 Steam: Xeeh Origin: TurboPeasant