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Anyone here good with Broadband stats? BT are useless!

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3 years ago#1
I got promised a minimum of 4mb with an average of 6mb and a maximum of 8mb.

These are the stats from my router:

Connection Information
Line state: Connected
Connection time: 0 days, 00:41:37
Downstream: 7.938 Mbps
Upstream: 448 Kbps

But when I do a speedtest I get 1.92mb with a download speed of roughly 230Kbp/s.

Everytime I ring BT they just say they are going to reset the IP profile but they have been saying this for 4 weeks now and nothing is getting resolved.
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I'm talking nonce-sense!
3 years ago#2
Post actual speedtest result first.
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http://dl.dropbox.com/u/66465223/priceless.png
A true master of the art.
3 years ago#3
After speaking with another advisor I told him that the speed I am getting is ADSL speed when I should be on ADSL+2 or Max (whichever is fastest).

I told him this and asked him what I was on and he said ADSL before saying someone will call me back from the diagnostic team (basically stuttering and sounding like he had no idea what he was talking about.
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I'm talking nonce-sense!
3 years ago#4
This is a speedtest from BT's actual on site speedchecker.

Download speedachieved during the test was - 1.81 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps

My Speedtest.net result is 1.93MB.
http://www.speedtest.net/result/1983918924.png

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I'm talking nonce-sense!
3 years ago#5
I posted my results, take it nobody knows?
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I'm talking nonce-sense!
3 years ago#6
Well thanks for the help.

Turns out my IP profile needs resetting.
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I'm talking nonce-sense!
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