After speaking with another advisor I told him that the speed I am getting is ADSL speed when I should be on ADSL+2 or Max (whichever is fastest).
I told him this and asked him what I was on and he said ADSL before saying someone will call me back from the diagnostic team (basically stuttering and sounding like he had no idea what he was talking about.
This is a speedtest from BT's actual on site speedchecker.
Download speedachieved during the test was - 1.81 Mbps For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2 Mbps
My Speedtest.net result is 1.93MB. http://www.speedtest.net/result/1983918924.png