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Help, Opinions, Advice. (Origin Related)

#1EgocentrismPosted 7/31/2013 9:46:59 AM(edited)
Hey guys, 2 days ago I purchased Dead Space 3 from Gamersgate,com. I redeemed the code on Origin and started to download the game, but started having problems. The download keeps resetting back. It will get up to 60% then drop back to 40%, then 50% then back down to 10%(not exact numbers). The percentage and MB reset but the time remaining does not.

I contacted Origin chat support but they are absolute rubbish. I finally spoke to a customer support agent and after an hour we had "exhausted all troubleshooting options" so he transferred me to a specialist. After 4 hours of speaking with him and trying literally everything he told me that the only thing that we can try is for me to take my PC and connect to a different internet connection and he would call back tonight.

Since then I've tried downloading it from 3 different internet connections to no avail. I tried to get a refund from GamersGate but since I redeemed the code there is nothing they can do in any aspect of my situation. EA can't give me a refund because I did not buy the game directly from them.

So my question is what are my options? I have a game that I can not download and the problem is not on my end. I cant get a refund and EA cant even send me just the download disks so I am completely out of ideas.

Any help, opinions, and advice are always appreciated.

EDIT: I am using a wired connection and download speeds are usually 7-10MB/s.

Specs are
I5 3570k
Asus P8z77-v-lx
MSI GTX 670
#2arleasPosted 7/31/2013 9:47:57 AM
I don't know if it's the same as steam but maybe you can copy the files over from a friend who has the game? Also, do you have another hard drive? Could you possibly try installing to that different hard drive? Maybe download the files on a different computer and see if that makes a difference?
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#3Egocentrism(Topic Creator)Posted 7/31/2013 9:54:22 AM(edited)
arleas posted...
I don't know if it's the same as steam but maybe you can copy the files over from a friend who has the game? Also, do you have another hard drive? Could you possibly try installing to that different hard drive? Maybe download the files on a different computer and see if that makes a difference?


I've been able to download games form both the Gamefly and Steam client since.

I do not know anyone that I can copy the files from.

I have tried downloading to a different harddrive.

I don't have another computer capable of running the game.

Thanks for the reply and help.
#4ShubPosted 7/31/2013 9:55:20 AM
Egocentrism posted...
I don't have another computer capable of running the game.


But do you have another computer that you could install the game on? It doesn't matter if that computer can run it. Once you have it downloaded, you would just copy the files to your gaming computer.
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#5Egocentrism(Topic Creator)Posted 7/31/2013 10:03:12 AM
Shub posted...
Egocentrism posted...
I don't have another computer capable of running the game.


But do you have another computer that you could install the game on? It doesn't matter if that computer can run it. Once you have it downloaded, you would just copy the files to your gaming computer.


I do. I didnt think of that.

I'll give it a try momentarily.
Thanks again.
#6Egocentrism(Topic Creator)Posted 7/31/2013 10:40:44 AM
Shub posted...
Egocentrism posted...
I don't have another computer capable of running the game.


But do you have another computer that you could install the game on? It doesn't matter if that computer can run it. Once you have it downloaded, you would just copy the files to your gaming computer.


I just tried downloading it to a different computer but it still did not work. It never got past 40% before resetting.
#7arleasPosted 7/31/2013 10:46:15 AM
From: Egocentrism | #006
It never got past 40% before resetting.


It sounds like a really strange error... Do you have any software firewalls or anything that could potentially disrupt a download? I can't think of a reason why a legit program would do that, but It's a possibility.... then again you downloaded it on a different computer and got the same results, so unless both computers have the same software installed...

Ok so here's an idea, and I have no idea why this would be an issue, but can you connect directly to the internet.. no router... either take the router completely out of the way and plug directly into the modem, or if you just can't do that, try putting your computer in the DMZ on your router... see if the router could be interfering somehow.

Oh and if your modem has a router built in, you might want to check that too... Something has to be screwing with your download somewhere for it to keep resetting.
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#8Egocentrism(Topic Creator)Posted 7/31/2013 12:27:37 PM
arleas posted...
From: Egocentrism | #006
It never got past 40% before resetting.


It sounds like a really strange error... Do you have any software firewalls or anything that could potentially disrupt a download? I can't think of a reason why a legit program would do that, but It's a possibility.... then again you downloaded it on a different computer and got the same results, so unless both computers have the same software installed...

Ok so here's an idea, and I have no idea why this would be an issue, but can you connect directly to the internet.. no router... either take the router completely out of the way and plug directly into the modem, or if you just can't do that, try putting your computer in the DMZ on your router... see if the router could be interfering somehow.

Oh and if your modem has a router built in, you might want to check that too... Something has to be screwing with your download somewhere for it to keep resetting.


The other computer I tried to download it on was the one directly connected to the modem. I'll try switching my computer with that one.

One of the first things I did before calling was turning the firewalls off and completely uninstalling my antivirus.

I've even gone as far as removing the antivirus, turning firewalls off, manually removing every game, program, and registry key related to EA. Then doing a clean boot. With all of that it still happened..

Thanks for the reply. I'll see if it works.
#9arleasPosted 7/31/2013 12:35:21 PM
From: Egocentrism | #008
The other computer I tried to download it on was the one directly connected to the modem. I'll try switching my computer with that one.


Well if it doesn't work I'm seriously out of ideas. Maybe someone at EA doesn't want you to have the game? If there was someone else who had the same problem, at least you could say "it's definitely EA's fault".

Searching on google for similar issues got an official response of this:
What is happening is that Origin downloads the game to your hard drive in "chunks". As they are completed they get decompressed. Let's say your computer is in progress of downloading the fourth chunk and it's 1GB (Your Origin client says "25 % complete"). If that download is stopped for any reason (shutting down Origin, network timeout, laptop hibernates or power outage shuts down your computer) before that chunk is finished, Origin will throw away that data because it is now an incomplete chunk and start back at 10% or whatever the total directory size is the next time you run Origin and continue downloading that file.


Sounds horribly inefficient to me.

That post was from 2011 though and they reported the problem with Dead Space 2 (not 3).

Another possible answer from a maybe official source:
It is quite possible that heavy traffic on the Origin servers is causing dropped connections.


That would go with the previous answer that if it stops in the middle of a chunk for any reason, it'll just discard the whole chunk and start over.
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#10Egocentrism(Topic Creator)Posted 7/31/2013 12:41:24 PM
arleas posted...
From: Egocentrism | #008
The other computer I tried to download it on was the one directly connected to the modem. I'll try switching my computer with that one.


Well if it doesn't work I'm seriously out of ideas. Maybe someone at EA doesn't want you to have the game? If there was someone else who had the same problem, at least you could say "it's definitely EA's fault".

Searching on google for similar issues got an official response of this:
What is happening is that Origin downloads the game to your hard drive in "chunks". As they are completed they get decompressed. Let's say your computer is in progress of downloading the fourth chunk and it's 1GB (Your Origin client says "25 % complete"). If that download is stopped for any reason (shutting down Origin, network timeout, laptop hibernates or power outage shuts down your computer) before that chunk is finished, Origin will throw away that data because it is now an incomplete chunk and start back at 10% or whatever the total directory size is the next time you run Origin and continue downloading that file.


Sounds horribly inefficient to me.

That post was from 2011 though and they reported the problem with Dead Space 2 (not 3).

Another possible answer from a maybe official source:
It is quite possible that heavy traffic on the Origin servers is causing dropped connections.


That would go with the previous answer that if it stops in the middle of a chunk for any reason, it'll just discard the whole chunk and start over.


Yeah, I just tried and it didnt work..

I know the topic you are referring to. There are a couple like it for Battlefield 3 and a couple of EA games as well. MY problem is only with this game. Today I downloaded Mass Effect 3 through Origin with no problems.

The specialist I spoke with last night offered me a free game for my trouble at least. I didnt take it though because it had to be one of their games.