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asked for help with my account on steam, been waiting 22 hours for help

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User Info: galfasanta1111

galfasanta1111
3 years ago#1
The e-mail account for my steam account got hacked and I can't use it. Now I can't enter the password that Steam sends to your e-mail a/c when you re-install Steam. Hopefully my credit card info could prove my case.

But why is the process taking so long?
i7 3930k @ 3.2ghz | GTX 580 | 8GB DDR3 | 875W

User Info: Cool_Dude667

Cool_Dude667
3 years ago#2
Steam support is notoriously slow and generally hard to deal with.
Not changing this sig until Christ returns -- Started 30 A.D
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User Info: anonymous46773

anonymous46773
3 years ago#3
Last time I sent in a support ticket, it took them three days to respond.
I asked God for a bike, but I know God doesn't work that way. So I stole a bike and asked for forgiveness.

User Info: ViperEO2

ViperEO2
3 years ago#4
Go to sleep dude.

User Info: Captain_Drek

Captain_Drek
3 years ago#5
I have the same problem. I'm on day three of waiting now.
Just don't constantly check, they'll email you when they've gotten to it.
"There's always money in the banana stand."
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User Info: x_stevey_x

x_stevey_x
3 years ago#6
took over a week for my last support experience. their support is horrible.

User Info: TheFeshPince

TheFeshPince
3 years ago#7
x_stevey_x posted...
took over a week for my last support experience. their support is horrible.


This. It's pretty bad. I know they probably have a lot of support tickets and not a lot of employees, but come on...
http://i.imgur.com/J0lvB6S.jpg | http://i.imgur.com/DoHj9yA.jpg | http://youtu.be/YXkx-PSwbG4

User Info: johnny_pay

johnny_pay
3 years ago#8
i remember once i got locked out of my account, took 2 days to fix. apparently 48 hours is quick for steam support so prepare for a potentially long wait.

User Info: arleas

arleas
3 years ago#9
I know this doesn't help (then again, neither does "you'll just have to wait dude") but this is exactly why I do everything possible to keep my account secure. I don't go looking for "Free games if you enter your account name and password", I use steamguard, I use Gmail with 2 step verification there as well (so they'd need access to my physical phone to get the code). I choose passwords that aren't easy to break in the first place, I use different passwords on my email and steam...

Steam will eventually lock the bad guy out and give your account back, but it takes time. If you don't want to have to take time to get your account back, take the steps necessary to prevent it from going out of your control in the first place.
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User Info: ArthasReborn

ArthasReborn
3 years ago#10
Took my friend almost a week to get his account back after losing both his gmail and his Steam.
http://steamcommunity.com/id/arthasreborn
http://i.imgur.com/0Zamww5.jpg http://i.imgur.com/PDgXlnY.jpg
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