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So does Otterbox not send out confirmation emails?

#1Maestro_GalePosted 8/18/2013 8:29:04 PM
I tried ordering a case from there, but I accidentally closed out of the confirmation screen (their site didn't work in Firefox, so I used IE, and when I went to minimize the window, I accidentally x'd out). So, after waiting a few hours, I still don't have a confirmation email.

I checked on Amazon, and they had the same case for less, so I tried ordering it off of there, but there wasn't enough money left on my debit card (I'm using the $50 MIR one from my phone), so the order apparently went through. Anyways, I'd rather like to cancel the order from Otterbox's site, since it's cheaper on Amazon+I'm not happy about the lack of an email, but I don't have the order number, so I can't cancel it.

tl;dr, does Otterbox just not send out confirmation emails? I'm going to call customer support and try to get the order canceled through there tomorrow, but it seems that I may be out of luck in dealing with it tonight.
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Phenom II x4 965@4.2 GHz | GIGABYTE 7850 | 8 GB G. Skill Ripjaws
#2Maestro_Gale(Topic Creator)Posted 8/18/2013 10:34:39 PM
Bump
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Phenom II x4 965@4.2 GHz | GIGABYTE 7850 | 8 GB G. Skill Ripjaws
#3WyzeGyePosted 8/18/2013 10:38:14 PM
GODDAMMIT, where are all the otterbox employees on this video game website board dedicated to PC gaming.


If a guy can't get answers about a mobile phone case manufacturer, here of all places, WHERE IS HE SUPPOSED TO TURN?!
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#4YoungAdultLinkPosted 8/18/2013 10:49:55 PM
WyzeGye posted...
GODDAMMIT, where are all the otterbox employees on this video game website board dedicated to PC gaming.


If a guy can't get answers about a mobile phone case manufacturer, here of all places, WHERE IS HE SUPPOSED TO TURN?!


The WoW forums are probably a nice place. We're nice enough to answer their questions.
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Once we perfect building Mechs, I expect there to be a factory in Mexico pumping out a brand call Mechsican. I wanna buy me a Mechsican.
steamid: Rohchya
#5ein311Posted 8/18/2013 10:52:03 PM
Thank you for contacting Otter Box! We've taken a look at your order, Maestro_Gale, and we'd like to let you know that we've canceled your order and processed a refund.
Please expect a credit to your original payment account within 3-5 business days.
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Man your own jackhammer
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#6WyzeGyePosted 8/18/2013 10:57:58 PM
ein311 posted...
Thank you for contacting Otter Box! We've taken a look at your order, Maestro_Gale, and we'd like to let you know that we've canceled your order and processed a refund.
Please expect a credit to your original payment account within 3-5 business days.






see tc... you did the right thing posting that here.
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#7TimePharaohPosted 8/18/2013 11:05:10 PM
AMD=FINISHED
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"HE are genius, firstly." - ASlaveObeys
http://i.imgur.com/SQAc17B.png
#8BowsaaPosted 8/18/2013 11:07:18 PM
WyzeGye posted...
see tc... you did the right thing posting that here.


I was more curious as to the experiences of others. Whenever I've ordered anything from Newegg, Amazon, or Tigerdirect I've received the confirmation immediately, and it took a good 7 or 8 hours here.

I got it so I'll be closing this, but still, I'm rather disappointed.
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RENAMON!! *weeping* YOU HAVEN'T BENT ANYONE OVER THE SINK AND SHOVED A "CHECK THE STICKY* UP THEIR ASS IN MONTHS!! *curls into ball crying*- Cither3000
#9TimePharaohPosted 8/18/2013 11:08:33 PM
SECRET ACCOUNT=XPOSED
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"HE are genius, firstly." - ASlaveObeys
http://i.imgur.com/SQAc17B.png