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Trouble with fixing mom laptop, red not blue-black screen, at startup *help pls*

#1Metroid_LoverPosted 8/25/2013 1:16:36 PM
I hope someone on this board can help me, I don't know what to do, please help me.
Laptop: 'Lenovo N500 Notebook (4233-54U)'


She was having some trouble with her laptop, after it was dropped a year or so ago.
At first, it was when you open the screen/lid, sometimes it would flicker/color and she just had to move the lid/screen a little and it would be fixed, but now it stays this red color, and not showing blue really.

A few screenshots at start-up and shutdown on what it shows now (tried to uninstall/install some drivers, can't really tell if helped or not):
http://img16.imageshack.us/img16/3543/almp.jpg
http://img22.imageshack.us/img22/4480/96yg.jpg
http://img191.imageshack.us/img191/9721/9t9n.jpg
http://img585.imageshack.us/img585/5233/nynt.jpg
http://img51.imageshack.us/img51/6478/4opk.jpg
http://img202.imageshack.us/img202/5590/0zpl.jpg
http://img713.imageshack.us/img713/4339/wcan.jpg




Special note: Image 4 and 5 is this image, for comparison:
http://img849.imageshack.us/img849/7263/uxx0.jpg


So I thought it might be a video cable problem, warn out or disconnected. But doing a quick disconnect/reconnect on the 2 main cables, those 2 are easy to get to, just below the keyboard...but that didn't do much of anything.
*IIRC there are 3 total connections from MB to monitor*

Besides taking the laptop totally apart to clean and dust and disconnect-reconnect each cable....I wanted to do that only as a last resort.

So, knowing my mom, she uses it a lot/daily almost, so I decided to install Core temp to see what it shows.
This is what I got, only idle for about a min after it booted all the way up:
http://img801.imageshack.us/img801/4663/ole7.jpg


This is my laptop, image below, same program, same make/model laptop and I don't have issues at all:
http://img706.imageshack.us/img706/4306/z4c9.jpg
This worries me.


So, could this be a overheating issue and not a cable issue, or something of both?

Can I do anything at all?
*besides open/clean any dust out, re-apply head-sink or something?*

What can I do?

I don't know if buying a new video ribbon cable (don't know proper term for it, sorry) would help her or not.

If anyone can give me any help, that would be great!

Thanks in advance!
*I will be checking this off and on today, while trying to search on the net about if anyone else had this issue and stuff*
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"Technology, no matter how primitive, is magic to those who do not understand it."
#2DragnfyrPosted 8/25/2013 1:42:33 PM
It's not overheating. Your mom's laptop's temps are basically the same as yours but they are in Fahrenheit instead of Celsius. It looks like when the laptop was dropped one of the connectors to the screen may have come loose.
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MacBook Pro with Retina Display | 15.4" 2880x1800 | Core i7-3615QM @ 2.3GHz | 8GB DDR3 1600MHz | GT 650M 1GB GDDR5 | 256GB SSD | OSX 10.8.4 | Windows 8 Pro
#3DragnfyrPosted 8/25/2013 1:43:53 PM
Also if you want to rule out overheating you want to check the temps on the graphics card as that would be what would cause weird display issues.
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MacBook Pro with Retina Display | 15.4" 2880x1800 | Core i7-3615QM @ 2.3GHz | 8GB DDR3 1600MHz | GT 650M 1GB GDDR5 | 256GB SSD | OSX 10.8.4 | Windows 8 Pro
#4Metroid_Lover(Topic Creator)Posted 8/25/2013 2:17:59 PM
Dragnfyr posted...
It's not overheating. Your mom's laptop's temps are basically the same as yours but they are in Fahrenheit instead of Celsius. It looks like when the laptop was dropped one of the connectors to the screen may have come loose.

How did I miss that? Thanks.
Glad it wasn't that high ;)



Dragnfyr posted...
Also if you want to rule out overheating you want to check the temps on the graphics card as that would be what would cause weird display issues.

The graphics card is integrated into the motherboard, doing a quick check, would GPUz work to look at the temp of it?
What should it be at?
*I don't know much about temps on PCs, sorry*


Just wondering, could this 'color issue' be just the cable not connected all the way, or does it sound more like the cable going bad?
I read another cause might be that the LCD panel is defective...I hope that isn't the case.
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"Gorgeous hair is the best revenge." Ivana Trump
#5Master_BassPosted 8/25/2013 2:21:04 PM
It's probably just not plugged in that well. That would be the first thing I try.
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Many Bothans died to bring you this post.
#6Metroid_Lover(Topic Creator)Posted 8/25/2013 2:52:14 PM
Master_Bass posted...
It's probably just not plugged in that well. That would be the first thing I try.

I found a program called HWMonitor, this is a screenshot after it ran for about 5 min after startup:
http://img580.imageshack.us/img580/9628/mfnn.jpg


Also with GPUz:
http://img94.imageshack.us/img94/3348/ty4.gif
http://img822.imageshack.us/img822/1622/5vj.gif


So it might be just the ribbon/video cable, I guess I have to take it apart to do/check that.

I found this video on youtube, I'll use that to help me with opening it, since it's been a while since I opened a laptop.
https://www.youtube.com/watch?v=aBWJBX-5cgg

I'll post back after I try and disconnect-reconnect the monitor cables.
Might take a bit, might not.

Thanks for the help so far :)
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Naked Courier (Skyrim): I've been looking for you. Got something I'm supposed to deliver. Your hands only...
#7Metroid_Lover(Topic Creator)Posted 8/25/2013 3:35:55 PM
I just took it apart, the monitor part only has 4 cables coming from it.
http://img24.imageshack.us/img24/5098/qbsc.jpg
*should I take this apart also?*

The 2 on the right, look like there for the integrated camera/mic, the left 2 look like there for the data for the video...but what am I looking for?

I thought it would be a ribbon cable type that I'm looking for.

I'll re-check all connections and put it back together, but if still same problem, I have no idea what to do.

I guess I can use the video output on the side and connect it to my TV, I don't know what that will do, but it's the only thing I can think of .:(
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A dream is something that will disappear no matter how much you wish to believe it - Thomas Mutton
#8Metroid_Lover(Topic Creator)Posted 8/25/2013 4:29:38 PM
UPDATE:

Since my moms laptop/monitor was off and I have the same laptop/model, I took my laptop apart (bare minimal) to only disconnect my monitor cables and connect her's in place of mine.

Upon start-up, I got same red color problem!
*my laptop, but my mom's monitor part*


So, it's only something to do with the monitor/lid itself!
*cables/wires/etc*

My laptop works perfectly, so i know what to trouble shoot on my moms laptop now.

I'll keep you informed, thanks for the help so far ;)
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"I say you're weak, so I can always be there to protect you. I say you're clumsy, so I can catch you when you fall.
I say you're annoying, because I can never get you off my mind. I say I don't like you, because I love you." - Unknown
#9Metroid_Lover(Topic Creator)Posted 8/25/2013 6:12:17 PM
Final Update and a question for a while:


I took apart(sp?) the monitor part.

I was able to check/test the 'inverter card' and it works just fine.

I did disconnect all parts of the monitor/cable, and reconnected them.
But it didn't' do anything, still have the color problem.

I can't really test the LCD panel/screen by itself, so either the data/monitor cable is bad (even though it looks like new, no tears/stress-marks/bends on it that I can tell) or the LCD monitor part itself is bad.


So this is the question I'm wondering, does all this trouble (and troubleshooting to test it's only possibly of 2 items on this laptop total) does this sound like something the ribbon/data/LCD cable itself can cause only, or could it be the LCD panel/screen that might be causing all this trouble?

I did a quick check, the cable itself is $9-15 USD, but the other...was just about to check for that part, but bet it's more expensive...sign.

If anyone can give me info/advice that would help a lot!

Thank you for helping, even if you only read and didn't post, that to me helps ;)
*yea I know this part doesn't really make sense, sorry*
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"...So perhaps a faint light at the end of the tunnel... or is that a train?"