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Need some help on fixing a netbook running XP on it

#1LiQuiDsWorDs56Posted 8/26/2013 4:37:17 PM
My girlfriends mom has a netbook running XP and now its saying the OS is not marked as genuine. It showing a rectangular box in the lower left portion of the screen saying this. What can I do to fix this?
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i7-930@3.5GHz l Asus P6X58D-E l EVGA SC Titan l 12gb Dominator l AX850 PSU l H100i l 6Tb 7,200 rpm l 256gb Samsung Pro I BD Drive l 900D I Alienware Optx
#2LordSeiferPosted 8/26/2013 5:01:12 PM
its probaly not genuine

and you can *REDACTED*
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^ this
#3LordSeiferPosted 8/26/2013 5:01:42 PM
see if they have a key, ie on the bottom of the laptop
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^ this
#4Auron_59261Posted 8/26/2013 5:11:34 PM
also found under the battery sometimes.
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i7 3770k @ 4.5GHz [] HIS IceQ X^2 7970 |1200|1600|3GB| [] 16GB Ripjaws Z 1866 [] ASRock Z77 Extreme4 [] 250GB Samsung 840 [] 2TB Barracuda [] CX 600 PSU [] H80i
#5LiQuiDsWorDs56(Topic Creator)Posted 8/26/2013 5:48:59 PM
this is the first this has ever happened. I think she clicked on something at one point not knowing what it was that had to verify windows. not sure if it was a scam or some kind of virus.
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i7-930@3.5GHz l Asus P6X58D-E l EVGA SC Titan l 12gb Dominator l AX850 PSU l H100i l 6Tb 7,200 rpm l 256gb Samsung Pro I BD Drive l 900D I Alienware Optx
#6CrimsonkainxPosted 8/26/2013 7:11:12 PM
A few questions:
Did you buy the computer new?
Did anyone perform any repairs on it?
Has anyone clicked on suspicious emails or popups?
Is anyone using P2P file sharing software?

First thing, go to http://www.microsoft.com/genuine/validate/ and follow the instructions. If that's unable to validate, then you've got some possible solutions.

Depending on the manufacturer you may be able to purchase recovery media for your pc. Backing up your data and reinstalling Windows could solve those problems if all else fails.

You might also try running a scan with Malwarebytes http://www.malwarebytes.org/ to rule out a malware infection.