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What the heck is this thing and why doesn't windows pick it up?

#1TheMadTokerPosted 10/3/2013 2:45:06 PM
Ok, customer gives me a bunch of ipods and what is supposedly and external HD, wants music transferred, fine.

I plug it in... and nothing, not even a "hardware not installed" error, the light on the device goes on like it is working fine but windows does nothing.

And this thing has no name brand, no serial, its completely black and blank with only USB 2.0 written on it. Look.

So... any ideas? Can someone recognize this thing? And what do I do to get it to work in Win 7 64?
Pull my finger.
#2matu90rkPosted 10/3/2013 2:53:18 PM(edited)
Looks like a super generic portable HDD. Open the Device Manager in the System Tools and check if it appears there as an unknown device (will have a "!" sign on it).
#3TheFeshPincePosted 10/3/2013 2:52:34 PM
It doesn't show up in Windows Explorer at all?
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#4qwerty800Posted 10/3/2013 2:53:29 PM
Go into my computer to see if it shows up as a drive. Also you can check device manager
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#5LordSeiferPosted 10/3/2013 2:58:48 PM
maybe its dead and thats why they brought it to you
^ this
#6TheMadToker(Topic Creator)Posted 10/3/2013 3:05:17 PM(edited)
nothing, it shows up nowhere. Not in the explorer, not in the device manager, not even as un-partitioned space. Windows doesn't even so much as peep when I plug it in.

I'm stumped. It LOOKS like its working properly, the pretty light is green, but that's about it
Pull my finger.
#7WerdnAndreWPosted 10/3/2013 3:05:40 PM
Maybe the flash drive inside the case came loose
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#8TheMadToker(Topic Creator)Posted 10/3/2013 3:17:01 PM(edited)
Yeah, nothing is spinning, I'm just going to call it dead.

EDIT: Solved.

After a gentle "nudging" I felt the thing kick in, the light was on but nothing was moving I guess, maybe it's on it's way out.

Windows picked it up right after that and looks like its working okay. Better not breathe on it too hard.
Pull my finger.
#9TheFeshPincePosted 10/3/2013 3:19:41 PM
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#10Davel23Posted 10/3/2013 3:33:58 PM
Some drives can suffer from "stiction", where the platters are frozen in place and the motor can't generate enough torque to get them spinning. A bit of manual shaking/ twisting can free them up and get it working again, sounds like that's what you experienced. But your client will probably not want to trust any further data to that particular drive.
Your mom's box.