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Need some help troubleshooting: usb ports on the front of my case aren't working

#1wobbuffet10Posted 10/17/2013 4:10:06 PM
I made this topic on another forum a while ago and got no replies, so for the sake of ease, I'm just going to copy and paste my text from it:

I built my first PC about a month ago and everything has been going great with it except I've had one snag from the get-go. The two USB ports on the case have never worked for me. Regardless of what I plug in, I get a message that says "USB device not recognized."

Here is my build: http://pcpartpicker.com/user/Beefbud/saved/296X

Some more details regarding the situation:

- The four USB ports on my motherboard work fine
- The drivers are supposedly all up to date according to device manager
- That said, whenever I originally tried to install the USB drivers from the CD that came with my motherboard, the program would crash, though I feel like this is irrelevant given that the ports on the motherboard work fine
- When I originally plugged in the connector from the case to the motherboard, I unplugged it at one point to re-route the wire, and the little plastic piece that goes over the pins and should stick to the board came off. This made me a bit nervous, but I was able to put it back on and insert the connector once again and it doesn't look like any pins were damaged, but I felt I should mention it.
- The only other two ports on the front of the case, which are jacks for a mic and headphones, work fine

Does anyone have any advice for me? My hunch is that it's still some sort of driver problem, but I don't know how to go about fixing it.
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#2wobbuffet10(Topic Creator)Posted 10/19/2013 1:33:10 PM
giving a hopeful bump...
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#3Xeno_PredatorPosted 10/19/2013 9:58:27 PM
Not much I can think of other than some possibilities. The controller chip on the motherboard may be defective or the connector/wire is defective. Or you plugged it into the wrong spot on your motherboard?
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#4_GRIM_FANDANGO_Posted 10/20/2013 4:20:44 AM
Using the correct connection on the motherboard was the first thing I though of, but that is kind of hard to mess up.

The next thing I though of are the drivers. I never bother with the drivers that come on the CD. Just go to the manufacturer's website and download the newest ones that are available.

Another thing you may want to do is flash the BIOS. My advice would be to not do this in windows.
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#5wobbuffet10(Topic Creator)Posted 10/20/2013 10:04:48 AM
I don't know what flashing the BIOS means but I'll look into it. And yes I am positive it's plugged into the right spot on the motherboard, there's only one place that it fits anyways.
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#6Master_BassPosted 10/20/2013 10:28:41 AM
Flashing the BIOS just means upgrading your motherboard's BIOS to a newer version. It's generally not recommended since it can be a bit risky, but in your case it's worth a try since something isn't working properly. The safest way is to do it in the BIOS and not in Windows.
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#7wobbuffet10(Topic Creator)Posted 10/20/2013 4:50:15 PM
Well I just tried installing all of my motherboard's drivers from MSI's website to no avail, so I can cross that one off the list.
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