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Best standard warranties for laptops?

#1StarksPosted 10/28/2013 1:12:29 AM
Looking for a brand that...

* Doesn't give you only 30 days to upgrade your warranty service level or length
* Are not complete jerks about the RMA process
* Optionally provides on-site repairs and speedy shipping of parts

I know Dell does all 3 nicely, anyone else?

Any brands to avoid? I heard Acers are great until they break.
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#2mikewu1Posted 10/28/2013 1:24:31 AM(edited)
Asus has accidental warranty on their laptops. As in if you accidentally break your computer i.e drops, spills, etc.

Acer has decent warranty. Sent in a couple of laptops before, took two weeks and everything was fine after.
#3Starks(Topic Creator)Posted 10/28/2013 8:41:06 AM
I like Asus

But I can't figure out which of their laptop series are good

X, S, V...

So confusing and they all look good on paper
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#4iammaxhailmePosted 10/28/2013 8:48:17 AM
I got an Asus G750 about a month ago and it's really good.

Most people arnen't looking for this kind of laptop though ahah
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#5Starks(Topic Creator)Posted 10/28/2013 9:00:31 AM
As much as I want a G-series,,,

They're gigantic

Thicker and bulkier than better equipped Clevo/Sager machines

That being said, I have looked around for them on the cheap because there's always a sucker on craigslist
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#6fatboy44Posted 10/28/2013 9:22:47 AM
Asus has generous terms for their warranties. 3 years plus accidental damage IIRC. HOWEVER, and this is a big however, they have absolutely horrible customer service and term around time when it comes to the RMA process.

I have RMA'd a dead laptop (mobo) and 2 other dead mobos, and the turn around time was over a month for all of them. Each time I had to call countless times to get status updates; the whole process wasn't moving along at all. They will also attempt to "repair" your equipment instead of issuing you new components. I had to send a mobo back twice once because their repairs weren't adequate. They also make you pay to ship the equipment to them (this is normal for a lot of companies however). I like Asus products, but after the last time this happened I swore to never purchase from them again.

I have never dealt with Lenovo customer service, but I hear their RMA process is pretty friendly.