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Help with windows update. Have tried almost everything, nothing has worked...yet

#1footballdemon86Posted 11/4/2013 7:04:20 PM
80/80

Anyway, ive had this issue for awhile. Ive tried multiple solutions including different repair and troubleshooting tools and manually downloading and installing the update. When i go to shut off my computer, it goes to the screen where it says "Installing Windows Updates" then gets to 7% and turns off. When i turn my computer on again, it says "Configuring Windows Updates" then to "Failure to Configure Updates" to where it shuts off and reboots itself. Ive tried anything and have no idea what could be causing this.

The updates are:
2884256
2853952
2868038
2862355
2862330

Please someone help, i dont know what to do now.
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#2Black_King945Posted 11/4/2013 7:54:31 PM
Restore unit to factory.

What model is the computer?
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#3footballdemon86(Topic Creator)Posted 11/5/2013 11:27:28 AM
restoring would delete everything though right? there isnt a simple resolve to the problem?

Its a lenovo ideapad y580, windows 7
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#4footballdemon86(Topic Creator)Posted 11/5/2013 11:29:40 PM
bump
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#5arleasPosted 11/5/2013 11:39:04 PM
See if you can locate the updates in the "installed programs" list and try to uninstall/remove them and then reinstall?
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#6footballdemon86(Topic Creator)Posted 11/6/2013 11:42:55 AM
The updates are in the installed programs list? In windows update they say they are all just security updates
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#7arleasPosted 11/6/2013 12:14:51 PM
If it's not listed as something you can uninstall, then the only other choice that's easy to explain is system restore to before they were installed.

Boot into safe mode, try to use system restore to a point prior to your install of the updates and then reboot.
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#8footballdemon86(Topic Creator)Posted 11/6/2013 4:40:05 PM
is that really all i can do?
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#9JKatarnPosted 11/6/2013 5:17:55 PM
footballdemon86 posted...
is that really all i can do?


In the case of a botched update you can

A.) Try repair tools (as you did)

B.) Try to re-install the update

C.) Uninstall update from list in Add/Remove Programs and try again

D.) Roll back windows to before you installed the update

E.) If all else fails and you need the updates installed, you'll have to re-install Windows and go through the update gauntlet again.

Unless you find some Microsoft Knowledgebase article on your particular update(s), those are your options. There's no magic wand that can instantly fix it.
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#10arleasPosted 11/6/2013 5:22:33 PM
From: footballdemon86 | #008
is that really all i can do?


Restore to a previous system restore point does not mean "wipe the hard drive and reinstall windows". Most of the time when you start a windows update it automatically makes a restore point for you (at least in the ones I've noticed). As long as you didn't disable system restores, it should remove all the registry entries involved with the faulty updates and you can try to reinstall the windows updates in hopes that it works properly this time.

Rather than worry about whether to do it or not, just do it and get it over with. The only other alternative I can think of is to look for startup entry that tries to configure the faulty update and disable that... but if you got a windows update half installed that could be unstable.

You could use ccleaner or something like that to look at the startup processes. (from the tools menu and then "startup" on the list). If you don't know what you're doing though you're much safer just using system restore.
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