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Help me deal with Tech people @ the store?

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2 years ago#1
Backstory:
Dropped my laptop on the optical drive side from about 2 feet. After i dropped it i heard a sound close to the hdd hitting something and then a bunch of beeping and parts rubbing against eachother, so its probably hdd failure mixed with some mobo damage.

Heres my situation:
I have a 3 year warranty on it and theirs no exterior damage to it so I should be good. But what would be a reasonable way to explain how this happened? Before I get flamed for this *flameshieldDeployed* the laptop in question is a macbook pro which I use primarily for school and some light gaming. So I'm covered under the apple totalcare warranty. When i take it to the store their going to have their "Genius's" look at my laptop and do their usual fiddling. What should i say? As of now all the information on the hdd has reset and cleared itself out most likely from the drop. So yeah any suggestions on how I can get this to go smoothly?
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"CAAN YOUU FEEEL THE ENERGY??!!?!!" -Joey, 2013 Ps4 Launch Event, NYC
2 years ago#2
Why do you have to insult their techs? They're just trying to make a living.
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"Get a life! What? I'm a gamer, I have tons of lives."
2 years ago#3
TreGooda posted...
Why do you have to insult their techs? They're just trying to make a living.


No they're called Genius's in the store. Thats the name their given by Apple. Hence the Genius Station.
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"CAAN YOUU FEEEL THE ENERGY??!!?!!" -Joey, 2013 Ps4 Launch Event, NYC
2 years ago#4
xSoldier24x posted...
TreGooda posted...
Why do you have to insult their techs? They're just trying to make a living.


No they're called Genius's in the store. Thats the name their given by Apple. Hence the Genius Station.


Oh, my bad, haha.
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"Get a life! What? I'm a gamer, I have tons of lives."
2 years ago#5
Be honest.
2 years ago#6
Steamster posted...
Be honest.


But will my honesty void the warranty?
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"CAAN YOUU FEEEL THE ENERGY??!!?!!" -Joey, 2013 Ps4 Launch Event, NYC
2 years ago#7
xSoldier24x posted...
Steamster posted...
Be honest.


But will my honesty void the warranty?


That's irrelevant in my opinion.
2 years ago#8
Steamster posted...
xSoldier24x posted...
Steamster posted...
Be honest.


But will my honesty void the warranty?


That's irrelevant in my opinion.


Its totally relevant I paid a good chunk of money for that warranty and would like to get back to watching The Wire
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"CAAN YOUU FEEEL THE ENERGY??!!?!!" -Joey, 2013 Ps4 Launch Event, NYC
2 years ago#9
Just tell them it stopped working and you're still covered under the warranty.
Be nice. Convey that you're not mad at them or anything. You'd just like a working laptop again.

No need to tell them how it broke unless they asked. lol
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In the chronicles of my life
there is a legend in which I change 'history' into 'herstory'.
2 years ago#10
Ahh, someone with no morals, how novel.

Seriously, dude, read the warranty, it will tell you what it covers.... Kids these days....
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It is a capital mistake to theorize before one has data. ...one begins to twist facts to suit theories.... Sir Arthur Conan Doyle
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