New headset and mouse arrived. I plugged the mouse in, downloaded the Steelseries Engine. Installed it and everything is peachy. I open the headset plug it in. WIndows detects it. Sound plays through it. Steelseries Engine doesn't detect it.
So I uninstall the engine and reinstall it with the headset plugged in this time, thinking maybe that was an issue. No difference.
Both devices are the Diablo 3 branded ones. Not sure if that makes a difference. OS is Windows 8.1. --- Pulvis et umbra sumus.
Here is the list of things I did. -restarted -Tried SSE 3.2 (Which didn't recognize the mouse or headset) -Uninstalled and reinstalled the engine with just the headset attached. -Unplugged and replugged in the headset with the engine running and not running. -I tried running the firmware update tool but it told me the headset was not attached.
The laptop and Windows both recognize the device. Sound plays through it. I can select it or the speakers in Windows own sound manager.
I mean ultimately it's only a minor gripe. But if you make software for devices it should work with them.
Submitting a ticket for assistance on their official site was a nightmare in it's own. Had to make an account. The verification email link failed due to "too many redirects". But I guess it worked eventually. Waiting on their response. Hoping it's not just a canned "Have you tried jiggling the cord" suggestion. (Which I did just to be safe.)
In hindsight I'm not sure if the mic functions. I didn't see a reason, or a way, to test it. --- Pulvis et umbra sumus.
I'm not familiar with Steelseries products in general, so this is just a semi-idle thought: is your headset even supported by their Engine software? --- -What is best in life? -To crush your enemies, see them driven before you, and to hear the lamentation of the women.