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Steam Support isn't cooporating. Please help.

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  3. Steam Support isn't cooporating. Please help.
2 years ago#1
Okay, I'm a total noob to PC gaming and I'm running this on your average crappy PC with Windows 7 OS and using the cheapest router available. (I'm also connecting to it using wi-fi, if that's relevant)

Steam isn't wanting to update, at all. Every time I try to connect, I get a message saying "Fatal Error- Steam needs to be connected to the Internet to Update", and, well, I'm connected to the internet. I've made sure that I don't have any programs interfering with Steam (I checked the list), and Support has told me to delete certain files from the Steam folder, except those files don't exist. I sent them a picture with this image
https://support.steampowered.com/attachment_tickets.php?do=imgpopup&id=3592821
,hoping to get more detailed instructions on what to do. But they messaged me back, with the same message. So GameFAQs, my fate is in your hands.

Please help. I just want to play Portal....
Gameplayer6458 for SSBU!
I'm ugly and I'm proud.
2 years ago#2
Try running Steam as an admin.

gameplayer6458 posted...
https://support.steampowered.com/attachment_tickets.php?do=imgpopup&id=3592821


That's not a working link.
Fight Science with Wood
http://gifs.gifbin.com/072010/1280303569_walmart-moonwalk.gif http://img32.imageshack.us/img32/8299/0341551001256026444.gif
2 years ago#3
Did you try what's listed here on the Network Connectivity support article?

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493
Could be worse, they could have been American givers and you would have been smothered in small pox. -fakenamefignuts on Indian-Giving.
Steam ID: electroflame
2 years ago#4
SlashmanSG posted...
Try running Steam as an admin.

gameplayer6458 posted...
https://support.steampowered.com/attachment_tickets.php?do=imgpopup&id=3592821


That's not a working link.


Works for me. And I'm the Admin.

electroflame posted...
Did you try what's listed here on the Network Connectivity support article?

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493


Yes, but I followed the instructions and it led me to the conclusion of trying to start it in tcp mode, which fixed nothing.
Gameplayer6458 for SSBU!
I'm ugly and I'm proud.
2 years ago#5
gameplayer6458 posted...
SlashmanSG posted...
Try running Steam as an admin.

gameplayer6458 posted...
https://support.steampowered.com/attachment_tickets.php?do=imgpopup&id=3592821


That's not a working link.


Works for me. And I'm the Admin.


It works for you because you have access to YOUR support ticket. WE however do not. It's sorta like if I tried to send you a link to my cart on Amazon, you'd tell me that wasn't a working link even though it would work just fine for me.
http://raptr.com/badge/arleas/uc.png
http://www.speedtest.net/result/3201564081.png
2 years ago#6
Have you tried connecting to the internet?
2 years ago#7
arleas posted...
gameplayer6458 posted...
SlashmanSG posted...
Try running Steam as an admin.

gameplayer6458 posted...
https://support.steampowered.com/attachment_tickets.php?do=imgpopup&id=3592821


That's not a working link.


Works for me. And I'm the Admin.


It works for you because you have access to YOUR support ticket. WE however do not. It's sorta like if I tried to send you a link to my cart on Amazon, you'd tell me that wasn't a working link even though it would work just fine for me.


Oh, that makes sense. In that case, ignore the link.

Well, does anyone else have suggestions? I JUST WANT TO PLAY PORTAL!
Gameplayer6458 for SSBU!
I'm ugly and I'm proud.
2 years ago#8
Have you tried restarting your computer?
Every time I try to go where I really wanna be it's already where I am, 'cuz I'm already there
XBL, PSN, Steam, Origin, BSN, GFAQs, MC: PhilOnDez
2 years ago#9
What antivirus/firewall(s) do you have?

It could also be that your router is simply refusing the connection.
Could be worse, they could have been American givers and you would have been smothered in small pox. -fakenamefignuts on Indian-Giving.
Steam ID: electroflame
2 years ago#10
Reinstall Steam?

You've probably tried this, but you didn't mention it.
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