So it's running Vista, and Windows is hosed. It needs wiped. He has no recovery disks and it does not have a recovery partition. It has the windows product key right on the case. How do I use my computer to create a recovery DVD?
I recently tried to install vista 64 but only had a 32 bit DVD. The only place I could find a ISO of vista, 32 or 64, was on a file sharing site. Microsoft and digital river links were broken. As long as you have a valid key, any ISO should do.