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I can't cancel my subscription on gold membership?

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  3. I can't cancel my subscription on gold membership?
4 years ago#1
Automatic renewal says on

and there's no option to change it.


also when I try to remove my card off of it it says
"An outstanding balance exists on this payment instrument. Please try again later."
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4 years ago#2
You can't remove your card while that Gold subscription is active. You will have to call support to turn off auto-renewal.
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GT - snoopydoggy
4 years ago#3
They don't give you an option to turn it off. It's there way of trying to steal money from you if you don't call in.
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4 years ago#4
You can call them.

Or use the IL state trick
4 years ago#5
nath999 posted...
They don't give you an option to turn it off. It's there way of trying to steal money from you if you don't call in.

i forgot to call = stealing money now
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"and when PS3 goes down you have to change your bank account and the locks on your door."
4 years ago#6
They know people are shy/lazy, and some will never want to call, its douchey but smart from them.

You have to call, i had to endure the same thing, i even had to explain why. Which was kinda odd

Its not like they "forgot" to put a Cancel button there
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4 years ago#7
snoopymark posted...
You can't remove your card while that Gold subscription is active. You will have to call support to turn off auto-renewal.

I notice that myself. I don't see why you can't. You're already paid up and they have it on record when your gold account expires. There's no reason for them to hold on to your CC info.
4 years ago#8
Didn't the new update let you turn it off through your console? Go to "Account Management" and see what you can find.
4 years ago#9
No, the update only allows you to remove CC info, which still cannot be done if it is the one paying for your Gold membership, it had nothing to do with adding the ability to turn off auto-renew.
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4 years ago#10
Why not just turn it off on xbox.com?
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  3. I can't cancel my subscription on gold membership?

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