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Account suspended...

#1Alex2906Posted 2/7/2013 5:30:45 PM
I've tried signing into xbox live a few days ago and it's telling me my account is suspended and I need to update my payment option. I only have one payment option which is my debit card that I use. I try and update it by doing nothing and it gives me an error code that when I put it online tells me to just reset my xbox and make sure I'm not downloading anything. I put a 12 month xbox live prepaid code in midway through December so I don't understand why it's now suspended my account
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Lightning Strikes. A Flash Flood of Colour.
I Can't Stand the Heat.
#2darkharePosted 2/7/2013 5:31:48 PM
Alex2906 posted...
I try and update it by doing nothing


that pretty much sums up this gen of kids
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micro-transactions in $60.00 retail games, it will get worse devs are just boiling the frog slowly so we dont notice.
#3WinternovaPosted 2/7/2013 5:32:37 PM
1-800-4-MY-XBOX.
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#4SonyHoundDawgPosted 2/7/2013 5:33:36 PM
Where you naughty online and got banned?
#5VeliconisPosted 2/7/2013 5:36:09 PM
From: darkhare | #002
Alex2906 posted...
I try and update it by doing nothing


that pretty much sums up this gen of kids

From: SonyHoundDawg | #004
Where you naughty online and got banned?


LOL
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#6OrgeLambartPosted 2/7/2013 5:38:43 PM
number of craps given was Zero... Try to call up MS and not complain on a message board. Nobody here can help you, if we could, more than likely we wouldn't. I hope you saved the receipt and the actual card for that 12 month card you entered in December, odds are something happened and it never took. Sorry about your darn luck.
#7Alex2906(Topic Creator)Posted 2/8/2013 3:41:24 AM
Quote:Alex2906 posted...
I try and update it by doing nothing


that pretty much sums up this gen of kids

@darkhare

No I mean how can I update my billing information when it's the correct information? It's the debit card ive used for nearly two years and has always worked.
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Lightning Strikes. A Flash Flood of Colour.
I Can't Stand the Heat.
#8orangeneePosted 2/8/2013 3:50:21 AM
Two years huh. Maybe check the expiry date on that card.
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#9randomweirdoPosted 2/8/2013 4:00:47 AM
Hmm, let me bet, you forgot to check and see if your subscription renewed before putting in that prepaid code and then your card declined?
#10Alex2906(Topic Creator)Posted 2/8/2013 3:15:45 PM
Quote:Two years huh. Maybe check the expiry date on that card.
@orangenee
Doesn't go out of date until 2015 so no it's not the card
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Lightning Strikes. A Flash Flood of Colour.
I Can't Stand the Heat.