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How to make account silver?

#1orangeglacierPosted 4/28/2013 4:57:57 PM
So I have a gold account that expired and the credit card it's on is invalid. I have no interest in renewing, but now it won't connect to Xbox Live until I update my payment option. How do I tell it that I have no interest in renewing my Gold account and get it to convert it to silver?
#2moondog84Posted 4/28/2013 5:01:21 PM
1-800-4MYXBOX
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#3RenamonPosted 4/28/2013 6:15:32 PM
moondog84 posted...
1-800-4MYXBOX


That makes too much sense. There has to be another, overly complicated way to do this.
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#4flame030191Posted 4/28/2013 6:18:06 PM
Renamon posted...
moondog84 posted...
1-800-4MYXBOX


That makes too much sense. There has to be another, overly complicated way to do this.


There is. Live chat with tech support over support.xbox.com
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#5xiTz_RyaNxPosted 4/28/2013 6:54:32 PM
flame030191 posted...
Renamon posted...
moondog84 posted...
1-800-4MYXBOX


That makes too much sense. There has to be another, overly complicated way to do this.


There is. Live chat with tech support over support.xbox.com


Oh wow. Get's me frosty just thinking about it.
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#6TheRobPosted 4/28/2013 7:57:35 PM
Why can't you just get on XBox.com and edit your account there?
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#7randomweirdoPosted 4/28/2013 8:40:44 PM
You know, you should have done that before it renewed. Yeah, you can call or chat in, but chances are you're going to get told to pay the bill since it's gotten to the point of interrupting service.
#8CapwnDPosted 4/29/2013 1:31:16 AM
From: TheRob | #006
Why can't you just get on XBox.com and edit your account there?

He probably could add a card, but he said he doesn't want gold and he's probably not going to want to pay what he already owes.
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#9FoppePosted 4/29/2013 2:19:53 AM
According to the contract, you should have cancelled it before it tried to renew.
You failed at doing so, so you have to pay what you owe them and continue with your Gold account.
Having a invalid credit card wont stop them from trying to renew, from their point of view you are trying to fraud them.
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