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Argh!!! Hacked somehow, points got converted to $$$, locked in "beta"

#1F308GTBPosted 7/26/2013 4:43:25 PM
A few weeks ago I was checking my Live balance and it was wiped out. Instantly got on my PC and noticed a "Migrate" activity. Downloads for content I didn't buy and I quickly got on the phone with MS support. They did a fantastic job giving me credit, but when I went to get some things on Live today I can't.

My credit is still there, but I can't convert it to points. I'm not part of the Beta program and the MS guy said "Sorry. Wait until the fall to get your credit back." Seriously??? I have $$ in credit on commerce.microsoft.com but if I go to the Live store or the MS Store, I can't access it.

Anyone else run into this? It's not that much (only $17), but the last thing I want to do is forget about it and lose it (the folks at MS are kind enough to put an expiration on the use of the credit - gee, thanks MS).
#2TheBlueStigPosted 7/26/2013 4:56:14 PM
Get back on the phone and go over the last guy's head, keep going over heads until the problem is solved.
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#3Rayquaza487Posted 7/29/2013 6:53:20 PM
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#4SolidStryderPosted 7/29/2013 7:26:12 PM
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#5FlaidPosted 7/29/2013 8:23:39 PM
SolidStryder posted...
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nope.avi
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#6Banana_ManaPosted 7/30/2013 3:38:32 AM
Flaid posted...
SolidStryder posted...
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nope.avi


[This .avi was deleted at the request of a womble.]
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#7lostnumberwarPosted 7/30/2013 3:56:46 AM
Banana_Mana posted...
Flaid posted...
SolidStryder posted...
[This message was deleted at the request of a
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nope.avi


[This .avi was deleted at the request of a womble.]


Too bad I bet it had some hot sticky action going on.
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#8rusty12000Posted 7/30/2013 5:14:40 AM
Ya what he said earlier, if they don't help ask to talk to there sup, stay calm, call center workers won't help you at all if you freaking out. Eventually you will get someone high up enough to give credits, they probably don't want to talk to you and will give you a credit to shut you up. call centers 101
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#9Dragon NexusPosted 7/30/2013 6:00:51 AM
Banana_Mana posted...
Flaid posted...
SolidStryder posted...
[This message was deleted at the request of a
moderator or administrator]


nope.avi


[This .avi was deleted at the request of a womble.]


Dammit, now I'm hungry.
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#10F308GTB(Topic Creator)Posted 7/30/2013 8:46:11 AM
Well, multiple online chats, discussions on the xbox forums at MS, and calls to their tech support all wound up empty. Spent 30-45 minutes with the tech guys yesterday deleting caches, updating firmware/software, downloading profiles again, and in the end I was at square one.

All my points are locked up in currency I can't get to, and the only advice was "Looks like you'll just have to wait for the beta to be out of beta and released. You're not the only one who has run into this, and believe us Microsoft wants you to have access to your points/currency so that you'll buy more stuff."

Can't get into the beta program, and they can't get me out of this purgatory, so I'm hosed for who knows how long.