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Purchased game. The download failed.

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  3. Purchased game. The download failed.

User Info: ShuraYukihime

ShuraYukihime
3 years ago#1
I just purchased Jet Set Radio. The money was taken from my XBL account and the download failed. It's in my history but if I try to download it again it wants to charge me again.

I have the email receipt. I have the game in my history. I just can't download the game to play it.

This just occurred. It's not an old purchase. Is there an issue with XBL at the moment? Does this happen often enough that there is a course of action I should be taking?
I'm searching the city for sci fi wasabi.

User Info: TheBlueStig

TheBlueStig
3 years ago#2
Don't try to download it again from the marketplace tab where you bought it from, instead go all the way to the right in the System tab, Account button, then to Download History.

Try to redownload it from there.

If that still doesn't work then contact MS support directly.
http://www.forzamotorsport.net/en-US/gallery.aspx?gamertag=TheBlueStig
My Forza 4 gallery, all paintjobs available for purchase on my storefront.

User Info: ShuraYukihime

ShuraYukihime
3 years ago#3
TheBlueStig posted...
Don't try to download it again from the marketplace tab where you bought it from, instead go all the way to the right in the System tab, Account button, then to Download History.

Try to redownload it from there.

If that still doesn't work then contact MS support directly.


That is how I attempted to redownload it, from Account. It was still trying to charge me.

I waited a while and tried again and it started, however this is the slowest I've ever had an XBL download of any size go.

Is there some event going on on the network? BF4 beta or GTA Online beta or something? The last time xbl gave me these issues was during the Reach beta.
I'm searching the city for sci fi wasabi.

User Info: TheBlueStig

TheBlueStig
3 years ago#4
ShuraYukihime posted...
TheBlueStig posted...
Don't try to download it again from the marketplace tab where you bought it from, instead go all the way to the right in the System tab, Account button, then to Download History.

Try to redownload it from there.

If that still doesn't work then contact MS support directly.


That is how I attempted to redownload it, from Account. It was still trying to charge me.

I waited a while and tried again and it started, however this is the slowest I've ever had an XBL download of any size go.

Is there some event going on on the network? BF4 beta or GTA Online beta or something? The last time xbl gave me these issues was during the Reach beta.


GTA-V just launched, traffic is through the roof.
http://www.forzamotorsport.net/en-US/gallery.aspx?gamertag=TheBlueStig
My Forza 4 gallery, all paintjobs available for purchase on my storefront.

User Info: CodeNamePlasma

CodeNamePlasma
3 years ago#5
This happened to me, too. And now, if I try to buy anything, it says my account is banned from making purchasing. Good job, Microsoft...
http://img528.imageshack.us/img528/2262/imagesdb3.jpg

User Info: Winternova

Winternova
3 years ago#6
ShuraYukihime posted...
That is how I attempted to redownload it, from Account. It was still trying to charge me.


I'd suggest calling 1-800-4-MY-XBOX.
http://www.youtube.com/watch?v=pMKUUUvjjzo
Fan of: Steelers(6-time Champions), Red Wings(11-time Champions)

User Info: ShuraYukihime

ShuraYukihime
3 years ago#7
Winternova posted...
ShuraYukihime posted...
That is how I attempted to redownload it, from Account. It was still trying to charge me.


I'd suggest calling 1-800-4-MY-XBOX.


It eventually resolved. The download was beyond slow though.
I'm searching the city for sci fi wasabi.

User Info: TheBlueStig

TheBlueStig
3 years ago#8
Just a suggestion, if you have a slim system, or any one of the systems with the 4GB built in memory unit, put the game there, but keep the save on the HDD (if you have one).

This kills a bug where the framerate damn near stops every time the game tries to load and save at the same time (which happens a lot).
http://www.forzamotorsport.net/en-US/gallery.aspx?gamertag=TheBlueStig
My Forza 4 gallery, all paintjobs available for purchase on my storefront.

User Info: ShuraYukihime

ShuraYukihime
3 years ago#9
TheBlueStig posted...
Just a suggestion, if you have a slim system, or any one of the systems with the 4GB built in memory unit, put the game there, but keep the save on the HDD (if you have one).

This kills a bug where the framerate damn near stops every time the game tries to load and save at the same time (which happens a lot).


I put the games on the HDD and saves on a USB drive.
I'm searching the city for sci fi wasabi.

User Info: TheBlueStig

TheBlueStig
3 years ago#10
ShuraYukihime posted...
TheBlueStig posted...
Just a suggestion, if you have a slim system, or any one of the systems with the 4GB built in memory unit, put the game there, but keep the save on the HDD (if you have one).

This kills a bug where the framerate damn near stops every time the game tries to load and save at the same time (which happens a lot).


I put the games on the HDD and saves on a USB drive.


It would be better if you switched it around, the game runs better and loads faster from the faster device.
http://www.forzamotorsport.net/en-US/gallery.aspx?gamertag=TheBlueStig
My Forza 4 gallery, all paintjobs available for purchase on my storefront.
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