She's fun, but her kit takes a lot of getting used to after playing either other Supports considered more aggressive (Thresh, Taric) or traditional (Sona, Soraka). I like her though. The number of people that insist on taking her Mid though... ugh...
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The biggest problem she has is basically her Q. Lots of people can't land it because of the delay, and whiff because they either cast it when they're already out of range, or cast it and don't properly adjust.
She's a strong support. Not the best (I'd rather have Lulu/Sona tbh) but she's still good. She has a heal/nuke and a CC, and a kiting buff with an ult that can knock up and allows for disengage. Her kit is okay as it is. It just takes skill to land that Q, really.
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