My email to VV got bounced. I have thus sent an email to Activision instead after reading the FAQ:
I have tried to connect to the Battle For Earth Server & keep getting an error message. I have tried connecting both with a DS (1st gen) & DSi & with both systems, I receive this error message "cannot connect to game server, try again later". My cartridge is not damaged & neither are the 2 systems that I am using. I have tried contacting Vivacious Visions & the email was returned undelivered. Can someone look into correcting the server issue? Thanks!
The answer ID 13703 is referring to the game not loading at all. At the moment it seems we are having trouble logging into the DS Transformers site as well so we may be experiencing some technical difficulty at the moment which has not been addressed. We are currently looking into this.
However, if you are sure others are able to connect you may want to insure that you have the proper ports open for the DS and DSi to connect properly. For details about this please visit the link below, http://www.nintendo.com/consumer/wfc/en_na/ds/index.jsp
Should you have any further need of assistance, feel free to contact us again via email or phone.