Help please?

#1RyuMuramasaPosted 7/10/2011 9:57:18 PM
Ok so I took my 3DS with me on my vacation over the last week. Well halfway through the week my touch screen is yellow tinted. I can make the colors go back to normal if I put pressure on the side of the touch screen, but obviously that's not a permanent fix. I checked out Nintendo's site and apparently they won't do anything about it (unless I looked it up wrong). So can anyone offer some helpful advice on what to do?
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"Scars remind us where we've been. They shouldn't dictate where we go."
#2TheGoddamnPosted 7/10/2011 10:05:21 PM
Where did you go on vacation? Do you have Power Saver mode on?

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"Batman to all points, I could use some air support. Because I can't fly. At all. Now would be good."
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#3RyuMuramasa(Topic Creator)Posted 7/10/2011 10:09:34 PM
Don't really see how the first question applies, but the beach (never took it outside the place I was staying though. Kept it in my bag.) and I did have power save on for a while.
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"Scars remind us where we've been. They shouldn't dictate where we go."
#4trizznillaPosted 7/10/2011 10:32:22 PM
If you bought it at Gamestop, just go back and pitch a gigantic fit. Tell them you'll use your receipt to fill out their online customer service survey and give them all zeroes. Gamestop can be your beeyotch if you use those surveys.
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hardcore about the casual.
#5RyuMuramasa(Topic Creator)Posted 7/10/2011 10:37:13 PM
My GS is pretty good to me, so I doubt they would give me any trouble. I'd really just prefer to send my 3DS to Nintendo and have them repair it, but I've also looked around on the Nintendo support site and they want $75 from me just to be able to repair the scratches on my top screen.
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"Scars remind us where we've been. They shouldn't dictate where we go."
#6TheNintendoerPosted 7/10/2011 10:53:19 PM
I'm sure you could tell them to not fix the scratches if you don't want them to.

How long ago did you buy it? Did you get the warranty extension from Club Nintendo? Nintendo has good customer service, if it is still under warranty they should be helpful.
#7RyuMuramasa(Topic Creator)Posted 7/10/2011 11:00:19 PM
TheNintendoer posted...
I'm sure you could tell them to not fix the scratches if you don't want them to.

How long ago did you buy it? Did you get the warranty extension from Club Nintendo? Nintendo has good customer service, if it is still under warranty they should be helpful.


Well after looking at the price I decided that the scratches weren't bad enough to interfere with game play.

I got it maybe a week after it came out and yes I did get the warranty extension.

When I go to the support site I go to troubleshooting, then click on "Either Screen Is Discolored or Dark". Under situations I get this.
A system screen seems off-color (Yellow or Pink)
A system screen seems off-color, fuzzy, dark, or grainy
The system screen colors or quality differ when compared to another Nintendo 3DS


So under Information right under it, it says:
Due to LCD manufacturing processes it is possible for system screens to look different from one another. The image may appear slightly darker, or have a different tint when compared to another Nintendo 3DS.

This is within manufacturing specifications, and the unit does not need to be repaired.


That basically tells me I'm out of luck, but there's got to be something they can do.
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"Scars remind us where we've been. They shouldn't dictate where we go."
#8TheGoddamnPosted 7/10/2011 11:26:48 PM
Because vacations are fun. And, I dunno, maybe an extreme change in climate may have done something?

The only thing I know that visibly changes your screen's colors is Power Save mode. Though the DS models did exhibit this as well; we just notice it more because two screens are so close together.

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"Batman to all points, I could use some air support. Because I can't fly. At all. Now would be good."
http://www.backloggery.com/TheGoddamn
#9RyuMuramasa(Topic Creator)Posted 7/11/2011 8:12:35 AM(edited)
Ok I get what you guys are saying about the Power Save, but it's definitely not it. Here are some pics of my screens.

Without pressure on the left side of the screen.
http://i51.tinypic.com/2ppydlu.jpg

With pressure on the left side of the screen.
http://i55.tinypic.com/s1hkcx.jpg

Hope that clears things up a bit. Oh and this is also without the Power Save on.
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"Scars remind us where we've been. They shouldn't dictate where we go."
#10andodelPosted 7/11/2011 8:37:49 AM
RyuMuramasa posted...
Ok I get what you guys are saying about the Power Save, but it's definitely not it. Here are some pics of my screens.

Without pressure on the left side of the screen.
http://i51.tinypic.com/2ppydlu.jpg

With pressure on the left side of the screen.
http://i55.tinypic.com/s1hkcx.jpg

Hope that clears things up a bit. Oh and this is also without the Power Save on.


Wow, that's actually a lot worse than I thought it was. You may want to call up Nintendo or show it at Gamestop.
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