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Added people as best friends but I can't message them.

#1SakurafanboyPosted 6/12/2013 10:47:02 AM
What could be causing me to not be able to send or receive messages from people I add as best friends?
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#2ImYoungxDPosted 6/12/2013 10:48:16 AM
Make sure they added you as best friends and both of you have to turn on the chat feature.
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#3Spirit_of_AuronPosted 6/12/2013 10:52:48 AM
We have, for some reason it won't show him as online to me even though he's added me, and neither of us are sure what's up, it's been like this since day one, and he's in my town atm so it' snot like he isn't online.
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Female videogamer, FFX/FFX-2 fan. FC: 4126 6473 3209 Pokemon Black
#4wingdzellPosted 6/12/2013 10:55:27 AM
I've been wondering about this. I've only added one person as a best friend and I could never message him even though he's apparently added me to his list.

(Maybe he's lying! I don't know what's real anymore!)
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#5TheLink523Posted 6/12/2013 10:56:29 AM
Make sure to turn it on lol.If the heart is red than click your friend's name(not their ID) to chat.
#6LeanaunfurledPosted 6/12/2013 10:56:29 AM
I think you have to be online.
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#7captainsquallyPosted 6/12/2013 10:58:00 AM
I can almost guarantee you haven't gone into your best friend tab and then actually hit the On button to turn messaging on.

When I tried to turn it on it told me I had to unlock the ability through the parental controls. When I went into parental controls to unlock the restriction I had to send an application into Nintendo. My first application was rejected because they couldn't read my signature, the second one was approved and now everything works fine. Best of luck! I'm 28 with no kids btw so it was pretty BS
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#8Spirit_of_AuronPosted 6/12/2013 10:58:38 AM
He is, we figured out it is the parental controls causing issues, he didn't have them set up at all, and it was forcing him to, and he now has to get the coppa thing turned off it seems.
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Female videogamer, FFX/FFX-2 fan. FC: 4126 6473 3209 Pokemon Black
#9LeanaunfurledPosted 6/12/2013 10:59:11 AM
From: captainsqually | #007
Best of luck! I'm 28 with no kids btw so it was pretty BS

Eh, I have no clue why you had to go through that. I turned mine on yesterday and it was a few pop up messages in-game and it turned on.
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#10SuperPsaturnGFPosted 6/12/2013 11:01:47 AM
You have to go into the 3DS system settings > parental controls and turn make up a pin and secret question in order to turn off this this setting that doesn't allow the direct best friends chat to work. it's a pain but make sure you do this or you won't be able to chat with each other unless you're both in the same town despite "best friend" status. Also make sure you have the option turned on in the yellow heart menu on the top of the screen.
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