GameFAQs Help: Most Common Problems and Issues **READ ME FIRST**

If you enter your username and password, but the system does not log you in or give you an error message, then you are either not storing or not sending cookies to GameFAQs.

You must have cookies enabled to use the message boards. Some browser security settings can stop your browser from using cookies, so you may need to adjust your system settings.

In Microsoft Internet Explorer, in the Tools menu, select "Internet Options", go to the Security Tab, and on the Custom Settings screen make sure that "Allow per-session cookies" is enabled.

In Firefox, in the Tools menu, go to the "Privacy" menu, and on the "Cookies" tab, make sure that you have not disabled cookies or that "gamefaqs.com" is not in your blocked cookies list.

Additionally, having your computer's time and date set wildly incorrectly (i.e. several months or years ahead of the actual date) can cause problems staying logged in.

Some e-mail programs can cut off the last digits of the URL, and that entire URL is required in order to activate your account. Try copying and pasting or even typing in the URL by hand, making sure that you enter the entire string in order to activate your account.

Use the Lost Password form to have your username and password mailed to you.

If you know your universal username and password, you can simply log in using your username instead of the e-mail address. If you cannot remember the universal username or your e-mail, but know the GameFAQs board username and password, then you can use the Forgotten E-mail Feedback form to retrieve your login e-mail address.

You must have access to one or the other. If you have forgotten both login your e-mail address and your username/password combination, there is almost no way for you to prove that you are indeed the original account owner.

Unfortunately, no. The only way to confirm that an account belongs to a particular person is through the private e-mail address they have listed on the account. If you choose not to keep that information up to date, there is no way we can verify that the account actually belongs to you.

Nobody from GameFAQs will ever ask for your password, under any circumstances. If someone claims to be from GameFAQs in e-mail or IM and is asking for your account information, it's more than likely that it's someone trying to break into your account.

GameFAQs changed its user registration system in 2005, and gave users 10 months to upgrade their accounts. Accounts that were not upgraded before September 30, 2005 cannot be upgraded, and you will need to re-register a new account in order to access the site.