Question from mike_b_

How do i resolve error code 80190864 when trying to upgrade to xbox live gold?

Im trying to upgrade from xbox live free to gold and when i select the option to buy a subscription, a window pops up and says "cant retrieve information from xbox live. please try again later" with the error code 80190864.
this has been going on for a day or 2 now. has anyone else had this? and how do i resolve it?

Top Voted Answer

daleerin24 answered:

You can Always Call Microsoft Live support and verify your account information, gamertag, and the last four digits of the card on file and upgrade manually there. The number for Xbox live support is -
Phone assistance is available.

* 9:00 A.M. to 1:00 A.M. Eastern Time
* 6:00 A.M. to 10:00 P.M. Pacific Time

Phone numbers

* Toll free: (800) 4MY-XBOX or (800) 469-9269
* Direct dial: (425) 635-7180
* Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102
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Darth1337 answered:

This error message indicates that the account has a Billing Violation attached to one of it's subscriptions. Either update your Payment Option or provide a new payment option. Also, check for additional details on the account.
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