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I'm not sure if this is the issue for some of you, but I think to play the DLC it has to be on a fresh character created after the patch. I don't think you can fire up any old character post-lord vessel and be able to play it, though, admittedly I'm not entirely sure on that. It's just something I've read several times. I started a new character just to play through the game again and the DLC and had no trouble accessing it. I could try loading one of my older characters and trying to get the Pendant a little later today to make sure.
Don't need to be on a fresh character. All my 3 characters were already at the Kiln before the DLC patch and all of them were able to get to the Duke's Archives, kill the Golem and get the Pendant.
Driving a PC racer with the keyboard is about as effective as typing an e-mail with your car's steering wheel. ~ Brian Ekberg
I got a reply from PlayStation HK. Check below for their direct customer service email address to send your complaints on this DLC issue:
Dear PlayStation(R) customer Adi , Thank you for your support. If customer can't read this letter with correct code, please change your view code to BIG5 or Unicode(UTF-8)
Regarding your enquiry of refund of Dark Souls Artorias, please also provide your SEN ID(login email) for us to follow up. If the refund will be processed, it will deduct 10% handling fee. Please make sure you accept the handling fee. When you reply this email, please also provide your event number "2012112073704065" for us to follow up. Thank you for your valuable comment. In order to improve our service, you'll be invited to join our online service quality survey. Join Online Service Quality Survey
If you have any questions, please contact our customer service hotline.
Best Regards. PlayStation(R) Customer Service Center
Customer Service Hotline and Email your questions： Hong Kong: 2341-2356 http://asia.playstation.com/hk/support/