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I'm a little curious what the context of that image is, cause some of it is cut off. Yes it's not good that they said they'd be offering refunds and then not giving them but context is everything and it's not like people don't edit or worse photoshop images to make people look bad.
What is cut off? I see the entire conversation.
PSN - Srikar || Steam - SilentHawk29 My car: http://img708.imageshack.us/img708/8583/86coupe.jpg