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They have to care if people like it or not. 'Cause if they don't, they won't make money.
People are going to like and dislike a game no matter what they do. They have been trying to appease the fanbase for years. They do take it to the extreme, but they try to appease people whether their bashers believe it or not. However, SE has been met with criticism and disdain despite their good intentions. Yeah they should care to a degree. However, they shouldn't completely let the consumers influence them when it comes to making a game.