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Can't play Portal 2; When the level loads, the screen goes black and it crashes

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  3. Can't play Portal 2; When the level loads, the screen goes black and it crashes

User Info: -Unowninator-

-Unowninator-
4 years ago#21
JKatarn posted...
Well your CPU is a bit above the bare minimum for the game, but of more importance is your GPU. You need to enter "DXDIAG" in your start menu bar and look at the "display" tab, if your card doesn't meet/exceed these requirements: "Video card must be 128 MB or more and should be a DirectX 9-compatible with support for Pixel Shader 2.0b (ATI Radeon X800 or higher / NVIDIA GeForce 7600 or higher / Intel HD Graphics 2000 or higher).", then that's your answer.


http://i924.photobucket.com/albums/ad87/Unowninator/Displayinfo_zps57d718e9.png

So, what can I do to fix this once and for all?
PLEASE HELP Flightless get greenlit on steam. Thank you. http://bit.ly/17tngJS
''I don't make the rules, I just break them'' ~ Molamelerieth

User Info: -Unowninator-

-Unowninator-
4 years ago#22
bump
PLEASE HELP Flightless get greenlit on steam. Thank you. http://bit.ly/17tngJS
''I don't make the rules, I just break them'' ~ Molamelerieth

User Info: JKatarn

JKatarn
4 years ago#23
-Unowninator- posted...
JKatarn posted...
Well your CPU is a bit above the bare minimum for the game, but of more importance is your GPU. You need to enter "DXDIAG" in your start menu bar and look at the "display" tab, if your card doesn't meet/exceed these requirements: "Video card must be 128 MB or more and should be a DirectX 9-compatible with support for Pixel Shader 2.0b (ATI Radeon X800 or higher / NVIDIA GeForce 7600 or higher / Intel HD Graphics 2000 or higher).", then that's your answer.


http://i924.photobucket.com/albums/ad87/Unowninator/Displayinfo_zps57d718e9.png

So, what can I do to fix this once and for all?


There's nothing wrong with the game - your ancient integrated graphics chipset is well below the minimum required for the game. You can either upgrade your computer/laptop, add in a new graphics card, or not play the game.
Asus P8Z68-V LE | Core i7 2600K | 8GB G.Skill Ripjaws DDR3 | Gigabyte GeForce GTX 660 Windforce OC
PS3 | PS2 | PSP| Wii | 3DS | DS | X-Box 360 | X-Box | NES

User Info: HydroCannabinol

HydroCannabinol
4 years ago#24
Hi, Adam! I have noticed you are having trouble playing our game [Portal 2]. We are very sorry you are experiencing this issue. For a complete refund as well as our online tech support 24/7 for free please sign in to our website so we can further assist you.

-Valve-

http://www.gamefaqs.com
Steam ID: Mind_Explosion
I thought I chose very easy, not brand new to the game. - CheesyPhil

User Info: JKatarn

JKatarn
4 years ago#25
HydroCannabinol posted...
Hi, Adam! I have noticed you are having trouble playing our game [Portal 2]. We are very sorry you are experiencing this issue. For a complete refund as well as our online tech support 24/7 for free please sign in to our website so we can further assist you.

-Valve-

http://www.gamefaqs.com


Not really Valve's fault TC doesn't know how to read minimum requirements.
Asus P8Z68-V LE | Core i7 2600K | 8GB G.Skill Ripjaws DDR3 | Gigabyte GeForce GTX 660 Windforce OC
PS3 | PS2 | PSP| Wii | 3DS | DS | X-Box 360 | X-Box | NES

User Info: -Unowninator-

-Unowninator-
4 years ago#26
HydroCannabinol posted...
Hi, Adam! I have noticed you are having trouble playing our game [Portal 2]. We are very sorry you are experiencing this issue. For a complete refund as well as our online tech support 24/7 for free please sign in to our website so we can further assist you.

-Valve-

http://www.gamefaqs.com


How do you know my first name?
PLEASE HELP Flightless get greenlit on steam. Thank you. http://bit.ly/17tngJS
''I don't make the rules, I just break them'' ~ Molamelerieth

User Info: -Unowninator-

-Unowninator-
4 years ago#27
JKatarn posted...
HydroCannabinol posted...
Hi, Adam! I have noticed you are having trouble playing our game [Portal 2]. We are very sorry you are experiencing this issue. For a complete refund as well as our online tech support 24/7 for free please sign in to our website so we can further assist you.

-Valve-

http://www.gamefaqs.com


Not really Valve's fault TC doesn't know how to read minimum requirements.


Wait, if I don't meet the requirements, why were there a few times where the game actually worked right? (Why am I just realizing this now?)
PLEASE HELP Flightless get greenlit on steam. Thank you. http://bit.ly/17tngJS
''I don't make the rules, I just break them'' ~ Molamelerieth

User Info: JKatarn

JKatarn
4 years ago#28
-Unowninator- posted...
JKatarn posted...
HydroCannabinol posted...
Hi, Adam! I have noticed you are having trouble playing our game [Portal 2]. We are very sorry you are experiencing this issue. For a complete refund as well as our online tech support 24/7 for free please sign in to our website so we can further assist you.

-Valve-

http://www.gamefaqs.com


Not really Valve's fault TC doesn't know how to read minimum requirements.


Wait, if I don't meet the requirements, why were there a few times where the game actually worked right? (Why am I just realizing this now?)


I honestly couldn't tell you, but the machine you're trying to run the game on doesn't meet the minimum stated requirements for the game. The Intel Express chipset doesn't support the features modern 3D games require, and you will have a hard time playing any modern 3D games with it, that's just a fact.
Asus P8Z68-V LE | Core i7 2600K | 8GB G.Skill Ripjaws DDR3 | Gigabyte GeForce GTX 660 Windforce OC
PS3 | PS2 | PSP| Wii | 3DS | DS | X-Box 360 | X-Box | NES

User Info: -Unowninator-

-Unowninator-
4 years ago#29
^Is there anything I can do so it will support it?
PLEASE HELP Flightless get greenlit on steam. Thank you. http://bit.ly/17tngJS
''I don't make the rules, I just break them'' ~ Molamelerieth

User Info: -Unowninator-

-Unowninator-
4 years ago#30
bump
PLEASE HELP Flightless get greenlit on steam. Thank you. http://bit.ly/17tngJS
''I don't make the rules, I just break them'' ~ Molamelerieth
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