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I can't cancel my subscription on gold membership?

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  3. I can't cancel my subscription on gold membership?

User Info: gna647

gna647
5 years ago#1
Automatic renewal says on

and there's no option to change it.


also when I try to remove my card off of it it says
"An outstanding balance exists on this payment instrument. Please try again later."
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User Info: snoopymark

snoopymark
5 years ago#2
You can't remove your card while that Gold subscription is active. You will have to call support to turn off auto-renewal.
GT - snoopydoggy

User Info: nath999

nath999
5 years ago#3
They don't give you an option to turn it off. It's there way of trying to steal money from you if you don't call in.
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User Info: chocoboblue99

chocoboblue99
5 years ago#4
You can call them.

Or use the IL state trick

User Info: seb03

seb03
5 years ago#5
nath999 posted...
They don't give you an option to turn it off. It's there way of trying to steal money from you if you don't call in.

i forgot to call = stealing money now
"and when PS3 goes down you have to change your bank account and the locks on your door."

User Info: IntoTheN1ght

IntoTheN1ght
5 years ago#6
They know people are shy/lazy, and some will never want to call, its douchey but smart from them.

You have to call, i had to endure the same thing, i even had to explain why. Which was kinda odd

Its not like they "forgot" to put a Cancel button there
Look at my game it must hurt! GA GA GA GA GA Hooray for me! In your face! You cant deny me, its to real for you!

User Info: almasbaby

almasbaby
5 years ago#7
snoopymark posted...
You can't remove your card while that Gold subscription is active. You will have to call support to turn off auto-renewal.

I notice that myself. I don't see why you can't. You're already paid up and they have it on record when your gold account expires. There's no reason for them to hold on to your CC info.

User Info: b2trumpet

b2trumpet
5 years ago#8
Didn't the new update let you turn it off through your console? Go to "Account Management" and see what you can find.

User Info: Super Creatures

Super Creatures
5 years ago#9
No, the update only allows you to remove CC info, which still cannot be done if it is the one paying for your Gold membership, it had nothing to do with adding the ability to turn off auto-renew.
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Momma Eve, you will be missed.

User Info: Gamechamp3k

Gamechamp3k
5 years ago#10
Why not just turn it off on xbox.com?
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