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There are two connection settings areas on a 3DS: "Connection Settings" - Used for 3DS and DSi Enhanced Titles "Nintendo DS Connections" - Used for Nindendo DS Titles such as the generation 4 Pokemon games.
They may have only registered their Wi-Fi connection under "Connection Settings" The 3 connections registered in "Connection Settings" on a 3DS can't be seen by DS titles. For the 4th generation Pokemon game to see it, the connection must also be registered under "Nintendo DS Connections".
We shall always remember the departed... White FC: 0862-2660-4156 / 3DS FC: 2492-4470-1418