Theme code not on Pokemon Silver receipt

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  3. Theme code not on Pokemon Silver receipt

User Info: orangeumbreon23

orangeumbreon23
3 months ago#21
I contacted Nintendo support and managed to get a chat w/ someone about not getting the codes or viewing my receipts, got a solution that should come by e-mail in the next couple days so I am glad about that(the employee said they would contact the digital content department since they could see that I got the code from my purchase but they could not view my codes).
XBL GT: JoeCool8524
3DS XL FC: 4081 5498 9446(TSV 255 for X); 4356 0748 5151(TSV 1354 for Y); 1349-5064-3916(TSV 2860)

User Info: SuperGuy99

SuperGuy99
3 months ago#22
OH, so i found out you get it on the receipt for your download purchase, which you can find BY

(big thanks to CarlosSRD on reddit for telling me and several others this)

Launching Nintendo eShop in your Nintendo 3DS System.

Select Menu in the top-left corner.

Select Settings/Other.

Select Account Activity.

Select View Receipt on your Pokémon Gold or Pokémon Silver purchase.

The serial code will be displayed in the purchase details, keep scrolling until you read about CELEBI or the THEME, the code displayed after each short paragraph pertains to the

User Info: The VGA

The VGA
3 months ago#23
problem, the Receipt doesn't even show for me for pokemon Gold despite the game's purchase showing up in my account history
3ds Original friend code: 1246-8784-2222
Neo3ds: 0705-6536-8213

User Info: MetroidLink57

MetroidLink57
3 months ago#24
I preordered a digital copy via Amazon not long after it was announced (I had a ton of gift card money). Can I still get the theme and Celebi?
3DS Friend Code: 2036-8737-9624

User Info: orangeumbreon23

orangeumbreon23
3 months ago#25
I got a follow up email regarding my download codes this morning that it is being looked at and I will get another email in the next few days so anyone missing their receipt online should contact support, chat works well for a quick response(make sure you have your NNID on hand since they will ask about that).
XBL GT: JoeCool8524
3DS XL FC: 4081 5498 9446(TSV 255 for X); 4356 0748 5151(TSV 1354 for Y); 1349-5064-3916(TSV 2860)

User Info: The VGA

The VGA
3 months ago#26
Guys, check your activity log. Check for an activity called "Balance Adjustment". The date of that activity should be the date when you merged or linked accounts with the Nintendo Switch.

All transactions after that not made from Club Nintendo will have their receipts missing, not just Pokemon.

When contacting Nintendo, make sure you mention this activity on the log as it will help with solving the problem.
3ds Original friend code: 1246-8784-2222
Neo3ds: 0705-6536-8213

User Info: roseybjb

roseybjb
3 months ago#27
after I bought silver I did not have the code on my receipt and then couple days later I decided to check again and it was there, might take awhile for it to show up

User Info: The VGA

The VGA
3 months ago#28
Did you merge your switch account with your pre-existing e-shop account from the 3ds or wii u?
3ds Original friend code: 1246-8784-2222
Neo3ds: 0705-6536-8213

User Info: Aquatrez

Aquatrez
2 months ago#29
I pre-ordered and pre-installed on the 13th. Received a receipt email for just the purchase--no mention of any codes. I've checked my Nintendo Account, it says all funds are merged and I'm checked off to receive all emails from Nintendo. Also checked my spam box and there's nothing from Nintendo there.

When I view my purchase history in the 3DS eShop, it shows both my purchases for Pokemon Gold and Pokemon Silver, but there is no button to "view receipt" like there is on other purchases.

So here I am on release day with no codes after over a week. I tried contacting Nintendo Support and they told me to wait until the 19th (3 days ago).

Beyond frustrated at this point. If I don't get my codes, I'm going to expect some sort of refund, as this is just getting ridiculous. Don't promise something that you're not able to consistently deliver!
3DS Friend Code: 0919-9476-6342
In-game Name: Tyler

User Info: orangeumbreon23

orangeumbreon23
2 months ago#30
Contact them again and explain you still haven't gotten your codes still, I contacted last week and then again yesterday and just after 10 am today I had both my codes.
XBL GT: JoeCool8524
3DS XL FC: 4081 5498 9446(TSV 255 for X); 4356 0748 5151(TSV 1354 for Y); 1349-5064-3916(TSV 2860)
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